(USA) Coach/Ops Mgr Trainee

Walmart; London (OH); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic leader to manage store operations and enhance customer experiences. This role involves leading teams, driving financial performance, and implementing business solutions. The ideal candidate will demonstrate exceptional customer service standards, manage budgets, and ensure compliance with company policies. With a focus on diversity and inclusion, this position offers an opportunity to foster a high-performing team culture. Join a forward-thinking company that values integrity, excellence, and customer service, and take your career to the next level.

Benefits

Health Coverage

401(k)

Stock Purchase

Life Insurance

Paid Time Off

Education Programs

Qualifications

• 2 years of college or equivalent experience required.
• Experience supervising teams and managing performance.

Responsibilities

• Lead and develop teams by training and providing feedback.
• Drive financial performance and manage budgets effectively.
• Ensure compliance with company policies and standards.

Skills

Customer Service

Team Leadership

Financial Management

Communication

Problem Solving

Education

2 years of college or equivalent experience

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are resolved. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating profit and loss statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and communicates effectively to ensure diversity and inclusion. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities and assignments by developing relationships with key stakeholders, supporting plans and initiatives, and building accountability to meet customer and business needs. Identifies and communicates goals, measures progress, and addresses improvement opportunities.

Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans and supporting the Open Door Policy.

Core Values and Leadership Principles

• Respect the Individual: Builds high-performing teams, embraces differences, creates a workplace of belonging, and supports all associates to thrive.
• Act with Integrity: Maintains high standards of ethics and compliance, models company values, and holds oneself and others accountable.
• Serve Our Customers and Members: Delivers results with a customer-first approach, making data-driven decisions, and balancing priorities.
• Strive for Excellence: Demonstrates curiosity, resilience, and encourages continuous improvement and learning.

Benefits

Walmart offers competitive pay, performance bonuses, and benefits including health coverage, 401(k), stock purchase, life insurance, paid time off, and more. Additional benefits include education programs through Live Better U, which covers tuition, books, and fees for various educational levels.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific CBC and training are required. Associates must attend and complete all required trainings and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, or a Certificate of Completion in People and Business Leadership through the same programs. Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

375 Lafayette St, London, OH 43140-9326, United States of America