(USA) Coach/Ops Mgr Trainee

Walmart; Ohio; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a dynamic leader to guide teams in delivering exceptional customer service and driving financial performance. This role emphasizes the importance of diversity and inclusion, as well as continuous improvement through data-driven decision-making. You will be responsible for mentoring and developing talent while ensuring compliance with company policies. Join a forward-thinking organization that values integrity and aims to make a positive impact on the community. If you are passionate about leadership and customer satisfaction, this opportunity is perfect for you.

Benefits

Competitive Pay

Performance Bonuses

Health Benefits

401(k)

Stock Purchase Options

Paid Time Off

Qualifications

• 2 years of college or equivalent experience in retail and supervision.
• Must complete required trainings and assessments.

Responsibilities

• Leads and develops teams by teaching and training associates.
• Drives financial performance by managing budgets and forecasting.
• Ensures compliance with company policies and fosters a positive culture.

Skills

Customer Service

Team Leadership

Financial Performance Management

Diversity and Inclusion Awareness

Data-Driven Decision Making

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, provides clear expectations and guidance to implement business solutions, and communicates business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community and outreach programs, ensuring customer needs, complaints, and issues are resolved. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and communicates consistently and effectively. Ensures diversity and inclusion awareness and recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities and builds relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, identifies and communicates goals, builds accountability, and measures progress. Addresses improvement opportunities and promotes continuous learning.

Ensures compliance with company policies and procedures, supporting the company's mission, values, and standards of ethics and integrity. Implements related action plans, supports the Open Door Policy, and guides team members in applying these principles in their work.

Builds high-performing teams, embraces diversity, creates a workplace of belonging, and fosters an environment where associates feel supported and connected. Works collaboratively, builds trust, and communicates with impact and positivity to motivate and influence others. Attracts, retains, and develops talent, recognizing contributions and accomplishments.

Acts with integrity, maintaining high standards of ethics and compliance, and models Walmart values to foster a positive culture. Supports Walmart’s goal of becoming a regenerative company by making a positive impact on associates, customers, and the community.

Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short-term and long-term goals. Demonstrates curiosity, resilience, and a willingness to learn, encouraging continuous improvement and adoption of new technologies and skills.

Walmart offers competitive pay, performance bonuses, health benefits, 401(k), stock purchase options, paid time off, and other benefits. For more information about benefits and eligibility, visit One.Walmart.

The hourly wage range for this position is $31.25-$38.46 plus differential, with additional compensation through bonuses and location-based pay zones. The actual hourly rate will meet or exceed the minimum wage applicable to the job location.

Minimum Qualifications...

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, and experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

2281 US Highway 68 S, Bellefontaine, OH 43311-8904, United States of America