(USA) Coach/Ops Mgr Trainee

Walmart; Arkansas; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic leader to inspire and develop teams while driving financial success. This role involves teaching, training, and actively engaging with associates to enhance store operations and customer service. You'll model exceptional service standards, manage financial performance, and implement business solutions that elevate the customer experience. With opportunities for professional growth and a supportive environment, this position is perfect for those passionate about leadership and retail excellence.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

401(k) Plan

Company-Paid Life Insurance

Paid Time Off

Parental Leave

Education Benefits

Discounts

Short-term and Long-term Disability

Qualifications

• 2 years of college or 1 year of retail and supervisory experience.
• Must complete required trainings and assessments.

Responsibilities

• Lead and develop teams by training and actively listening to associates.
• Drive financial performance by managing P&L statements and budgeting.

Skills

Customer Service

Leadership

Financial Performance Management

Team Development

Communication

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction; introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives (for example, store of the community and community outreach programs); ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting, and controlling expenses in the designated business area to ensure they are aligned with sales; monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring; assigning duties; setting clear expectations; providing recognition; communicating expectations consistently and effectively; ensuring diversity and inclusion awareness; and recruiting and developing qualified associates to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs; identifying and communicating goals and objectives; building accountability; measuring progress; identifying improvement opportunities; and demonstrating adaptability and continuous learning.

Provides supervision and development opportunities for associates through hiring, training, mentoring, and recognizing performance; ensuring diversity awareness.

Ensures compliance with company policies and procedures, supporting the company's mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing guidance on applying these principles in business practices.

At Walmart, we offer competitive pay, performance-based bonuses, and other benefits for a healthier mind, body, and wallet. Benefits include medical, vision, dental coverage, 401(k), stock purchase, company-paid life insurance, PTO, parental leave, family care leave, bereavement, jury duty, voting, short-term and long-term disability, discounts, Military Leave Pay, adoption and surrogacy reimbursement, and more. PTO and PPTO can be used for vacation, sick leave, holidays, or other purposes, based on job classification and tenure. For more details, visit https://one.walmart.com/notices.

Live Better U is a Walmart-paid education benefit program for associates, covering high school completion to bachelor's degrees, including English Language Learning and certificates. Tuition, books, and fees are fully paid by Walmart. Eligibility depends on job classification and tenure. Benefits are subject to change. For more information, see One.Walmart.

The hourly wage range for this position is $31.25-$38.46 plus differential, subject to legislative requirements. Actual wages will meet or exceed the minimum applicable to the location. Additional compensation includes annual or quarterly performance bonuses, regional pay zones based on location, and other position-specific incentives.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For ammunition-only facilities with state-specific requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University; Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University; and experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

12001 Maumelle Blvd, North Little Rock, AR 72113-7274, United States of America