(USA) Coach/Ops Mgr Trainee

Walmart; Glen Allen (VA); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player seeks a dedicated leader to manage and develop teams while ensuring exceptional customer service. This role involves driving financial performance, implementing business solutions, and fostering a high-quality customer experience. You will collaborate with associates at all levels, embrace diversity, and lead change initiatives within the store. The company offers competitive pay, performance-based bonuses, and a comprehensive benefits package, including health coverage, 401(k), and paid time off. If you are passionate about leadership and customer satisfaction, this opportunity is perfect for you.

Benefits

Health benefits (medical, vision, dental)

401(k) plan

Company-paid life insurance

Paid time off (PTO)

Company discounts

Short-term and long-term disability

Adoption and surrogacy expense reimbursement

Qualifications

• 2 years of college or equivalent retail and supervisory experience required.
• Must complete job-required trainings and assessments.

Responsibilities

• Lead and develop teams by teaching and providing feedback.
• Manage customer service initiatives and ensure compliance with company policies.
• Drive financial performance by reviewing Profit and Loss statements.

Skills

Team Leadership

Customer Service

Communication

Problem Solving

Financial Analysis

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

What you'll do...

1. Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback.
2. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
3. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions.
4. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model.
5. Manages and supports customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved.
6. Develops and implements action plans to correct deficiencies and provide process improvement leadership to ensure a high-quality customer experience.
7. Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit and Loss statements.
8. Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders.
9. Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.
10. Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences.
11. Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
12. Delivers results while putting the customer first and considers and adapts to how, where, and when customers shop.
13. Displays curiosity and a desire to learn, takes calculated risks, and demonstrates courage and resilience.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position:

1. 2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience.
2. For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required.
3. Associates will be required to attend and successfully complete all job-required trainings and assessments.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position:

1. Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
2. General work experience supervising 5 or more direct reports including performance management, mentoring, hiring, and firing.

Primary Location...

11400 West Broad Street Road, Glen Allen, VA 23060-5821, United States of America