(USA) Coach/Ops Mgr Trainee

Walmart; Tuscaloosa (AL); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player is seeking a dynamic leader to guide and develop high-performing teams in a retail environment. This role focuses on exceptional customer service, financial performance, and team development. You'll be responsible for mentoring associates, driving business initiatives, and ensuring compliance with company policies. If you're passionate about creating a positive workplace culture and delivering outstanding results, this opportunity is perfect for you. Join a company that values integrity, excellence, and a commitment to its associates and customers alike.

Qualifications

• 2 years of college or 1 year of retail and supervisory experience required.
• Must complete job-required trainings and assessments.

Responsibilities

• Lead and develop teams by teaching, training, and providing feedback.
• Drive financial performance by managing budgets and P&L statements.

Skills

Leadership

Customer Service

Communication

Team Development

Problem Solving

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives, ensuring customer needs, complaints, and issues are successfully resolved, and providing process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit and Loss) statements, managing and assisting in budgeting, forecasting, and controlling expenses in the designated business area to confirm they are indexed to sales, monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area.

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring associates, assigning duties, setting clear expectations, providing associate recognition, communicating expectations consistently and effectively, ensuring diversity and inclusion awareness, and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.

Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities, and demonstrating adaptability and promoting continuous learning.

Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, and providing direction and guidance on applying these in executing business processes and practices.

What you'll do...

Respect the Individual: Builds high-performing teams, embraces differences in people, cultures, ideas, and experiences, creates a workplace where associates feel seen, supported, and connected through a culture of belonging, creates opportunities for all associates to thrive and perform.

Respect the Individual: Works collaboratively, builds strong and trusting relationships, communicates with impact, energy, and positivity to motivate and influence.

Respect the Individual: Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.

Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance; models the Walmart values to support and foster our culture; holds oneself and others accountable; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us, creating a sense of belonging, eliminating waste, participating in local giving.

Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.

Serve Our Customers and Members: Delivers results while putting the customer first, considers and adapts to how, where, and when customers shop, and applies the EDLP and EDLC business models to all plans.

Serve Our Customers and Members: Makes decisions based on data insights and analysis, balances short and long-term priorities, and considers our customers, fellow associates, shareholders, suppliers, business partners, and communities when making plans.

Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.

Strive for Excellence: Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience.

For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training.

Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

Primary Location...

1501 Skyland Blvd E, Tuscaloosa, AL 35405-4231, United States of America