(USA) Coach/Ops Mgr Trainee

Walmart; Alabama; On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company in retail seeks a dedicated leader to manage store operations, drive sales, and foster a high-performing team. The role involves developing associates, ensuring customer satisfaction, and achieving financial goals through effective management and collaboration. Ideal candidates will have a background in retail leadership and a commitment to ethical practices.

Benefits

Competitive Pay

Performance Bonuses

Comprehensive Benefits

Paid Time Off

Qualifications

• 2 years college or 1 year retail and supervisory experience required.
• Preferred: Bachelor's in Business Management.

Responsibilities

• Leads teams by teaching, training, and providing feedback.
• Drives financial performance and sales through budget management.
• Models exceptional customer service standards.

Skills

Customer Service

Leadership

Communication

Data-Driven Decision Making

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives such as store community outreach programs, and ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to address deficiencies and process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating profit and loss statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, operational processes, and develops action plans to mitigate shrinkage and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties, setting clear expectations, providing recognition, and ensuring diversity and inclusion. Builds high-performing teams by embracing differences, creating a workplace of belonging, and fostering a culture where associates feel supported and connected.

Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart's values, and supporting a culture of accountability, transparency, and ethical behavior. Serves customers by delivering results with a customer-first approach, making data-driven decisions, and balancing short and long-term priorities. Demonstrates a desire to learn, takes calculated risks, and supports continuous improvement and technological adoption. Offers competitive pay, performance bonuses, and comprehensive benefits including health, financial, paid time off, and other perks. Ensures compliance with company policies and supports Walmart's mission and values, including initiatives like Live Better U and community engagement programs.

Minimum qualifications include 2 years of college, or 1 year of retail and supervisory experience, or 2 years of general work experience with 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required. Associates must attend and complete all required training and assessments.

Preferred qualifications include a Bachelor of Science in Business Management and Leadership, a Certificate of Completion in People and Business Leadership, and supervising 5 or more direct reports with responsibilities in performance management, mentoring, hiring, and firing.