(USA) Coach/Ops Mgr Trainee-1

Walmart; Alabama; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player seeks a dedicated leader to drive team performance and customer satisfaction. In this role, you'll lead by example, fostering a culture of excellence and accountability. Your responsibilities will include managing financial performance, enhancing customer service initiatives, and developing talent within the team. With a focus on continuous improvement, you'll implement strategies that align with the company's mission to create a positive impact on associates and the community. Join a forward-thinking organization that values diversity and inclusion while offering competitive pay and comprehensive benefits.

Benefits

Health Benefits

401(k)

Stock Purchase Options

Paid Time Off

Educational Benefits

Qualifications

• 2 years of college or equivalent experience required.
• Experience in retail and supervisory roles preferred.

Responsibilities

• Lead and develop teams, ensuring high-quality customer service.
• Drive financial performance and manage budgets effectively.
• Recruit, train, and mentor associates to meet staffing needs.

Skills

Customer Service

Team Leadership

Financial Performance Management

Conflict Resolution

Operational Process Improvement

Education

2 years of college or equivalent experience

Bachelor of Science in Business Management

Job description

Position Summary...

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions, and communicates business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, such as store community outreach programs, ensuring customer needs, complaints, and issues are resolved. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Implements action plans to mitigate shrinkage and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, recognizes associates, and promotes diversity and inclusion. Recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by building relationships with key stakeholders, supporting plans to meet customer and business needs, and measuring progress. Identifies improvement opportunities and demonstrates adaptability and continuous learning.

Ensures compliance with company policies, procedures, and standards of ethics and integrity. Supports the company's mission and values by implementing related action plans, utilizing the Open Door Policy, and guiding others in applying these principles in business practices.

Respects individuals by building high-performing teams, embracing differences, creating a workplace of belonging, and providing opportunities for all associates to thrive and perform.

Acts with integrity by maintaining high standards of ethics, modeling Walmart values, and supporting a culture of accountability and transparency. Supports Walmart's goal of becoming a regenerative company by making positive impacts for associates, customers, and the community.

Serves customers by delivering results with a customer-first approach, making data-driven decisions, and balancing short- and long-term priorities. Applies business models like EDLP and EDLC to all plans.

Strives for excellence by fostering curiosity, learning, calculated risk-taking, and resilience. Supports technological and skill development and encourages change.

Walmart offers competitive pay, performance bonuses, health benefits, 401(k), stock purchase options, paid time off, and other benefits. For more information about PTO and benefits, visit https://one.walmart.com/notices.

Live Better U is Walmart's education benefit program, covering tuition, books, and fees for associates pursuing various educational programs. Eligibility requirements and benefits details are available at One.Walmart.

The hourly wage range for this position is $31.25-$38.46, plus differential where applicable. Additional compensation includes bonuses and, depending on the role, regional pay zones.

Minimum Qualifications...

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Facilities selling only ammunition may require a current state-issued Certificate of Eligibility. Associates must complete all required training and assessments, such as Academy and Open Door trainings.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership, and experience supervising 5 or more direct reports with responsibilities including performance management, mentoring, hiring, and firing.

Primary Location...

170 E Fort Morgan Rd, Gulf Shores, AL 36542-3510, United States of America