(USA) COACH/OPS MGR TRAINEE

Walmart; Athens (TN); On-site; USD 60,000 - 80,000; Full time

Job summary

Walmart is seeking a leader for their Athens location who will focus on developing teams, improving customer service, and driving financial success. This role entails managing day-to-day store operations and implementing business initiatives to maintain high standards in service and inclusivity. A Bachelor's degree in Business Management is preferred to excel in this pivotal position.

Benefits

Competitive pay

Bonuses

Health benefits

Paid time off

Educational assistance through Live Better U

Qualifications

• Experience supervising multiple direct reports preferred.
• Ability to communicate effectively with all levels of associates.
• Demonstrated financial acumen in budgeting and P&L statements.

Responsibilities

• Lead and develop effective teams, promoting a culture of belonging.
• Drive financial performance through budget management and performance evaluation.
• Model exceptional customer service and train associates on service standards.

Skills

Leadership

Customer Service

Financial Analysis

Team Development

Communication

Education

Bachelor’s degree in Business Management

Job description

Position Summary...

What you'll do...

1. Lead and develop teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback.
2. Communicate and collaborate with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
3. Introduce and lead company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.
4. Model and demonstrate exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model.
5. Manage and support customer service initiatives, including store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved.
6. Develop and implement action plans to correct deficiencies and lead process improvements to ensure a high-quality customer experience.
7. Drive financial performance and sales by reviewing and evaluating PL (Profit & Loss) statements, managing budgets, forecasting, and controlling expenses.
8. Monitor merchandise presentation, seasonal transitions, inventory flow, and operational processes, developing action plans to mitigate shrink and achieve sales and profit goals.
9. Supervise and develop hourly associates through hiring, training, mentoring, and assigning duties, while setting clear expectations and recognizing contributions.
10. Coordinate and oversee job-related activities by developing relationships with stakeholders and supporting plans to meet customer and business needs.
11. Build high-performing teams, embrace diversity, and create an inclusive workplace where associates feel supported and connected.
12. Act with integrity by maintaining high standards of ethics and compliance, promoting Walmart values, and supporting a culture of belonging and continuous learning.
13. Serve customers by delivering results, making data-driven decisions, and balancing short and long-term priorities.
14. Strive for excellence by fostering curiosity, resilience, and continuous improvement, supporting technological and skill development.
15. Participate in Walmart's benefits programs, including competitive pay, bonuses, health and financial benefits, paid time off, and educational assistance through Live Better U.
16. Meet minimum qualifications, including education and experience requirements, and complete all necessary trainings and assessments.
17. Preferred qualifications include a Bachelor’s degree in Business Management and Leadership, certifications, and experience supervising multiple direct reports.

This position is located at 1815 Decatur Pike, Athens, TN 37303-4932, United States of America.