(USA) Coach/Ops Mgr Trainee

Walmart; Georgia (VT); On-site; USD 50,000 - 75,000; Full time

Job summary

A leading retail company is seeking a manager to lead store operations in Georgia. This role involves developing high-performing teams, driving financial performance, and ensuring exceptional customer service. The ideal candidate will have experience in retail and supervision, and a passion for community involvement and sustainability.

Benefits

Competitive pay

Performance bonuses

Comprehensive health benefits

Education assistance through Live Better U

Retirement plans

Paid time off

Qualifications

• 2 years of college; OR 1 year of retail and 1 year supervisory experience.
• Experience supervising five or more direct reports preferred.

Responsibilities

• Leads and develops teams, models exceptional customer service standards.
• Drives financial performance, manages budgets, and controls expenses.
• Ensures compliance with company policies and promotes ethics.

Skills

Leadership

Customer Service

Communication

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, such as store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience. Drives the financial performance and sales of the designated store area by reviewing and evaluating profit and loss statements, managing budgets, forecasting, and controlling expenses. Ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, and develops action plans to mitigate shrink and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing associates, and promoting a culture of belonging. Coordinates and oversees job-related activities, develops relationships with key stakeholders, supports plans and initiatives, and builds accountability for results. Ensures compliance with company policies, supports the company mission and values, and promotes ethics and integrity through the Open Door Policy. Builds high-performing teams by embracing diversity and creating an inclusive workplace where associates feel supported and valued. Acts with integrity by maintaining high standards of ethics, supporting Walmart's values, and making a positive impact through community involvement and sustainability efforts. Focuses on delivering results by considering customer needs, using data insights, and balancing priorities. Strives for excellence by encouraging continuous learning, adopting new technologies, and supporting change. Walmart offers competitive pay, performance bonuses, comprehensive health benefits, retirement plans, paid time off, and additional benefits such as education assistance through Live Better U.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, or Certificate of Completion in People and Business Leadership through the same programs. Experience supervising five or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

1009 Saint Patricks Dr, Perry, GA 31069-2144, United States of America