(USA) Coach/Ops Mgr Trainee

Walmart; Pennsylvania; On-site; USD 55,000 - 70,000; Full time

Job summary

Walmart is seeking a dedicated Store Manager to lead teams and drive performance while ensuring exceptional customer service. The ideal candidate will have a background in retail management with a focus on training and development, financial analysis, and community engagement. This role offers competitive pay, performance bonuses, and comprehensive benefits including educational benefits through Live Better U.

Benefits

Competitive pay

Performance bonuses

Comprehensive health benefits

Paid time off

Educational benefits for associates

Qualifications

• 2 years of college or equivalent work experience.
• 1 year of supervisory experience or retail experience.
• Completion of required trainings.

Responsibilities

• Lead and develop team by teaching and training.
• Drive financial performance and manage budgets.
• Ensure high-quality customer experience and service.

Skills

Team Leadership

Customer Service

Financial Analysis

Conflict Resolution

Education

Bachelor of Science in Business Management

Certificate of Completion in People and Business Leadership

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, such as store community and outreach programs, ensuring customer needs, complaints, and issues are resolved successfully. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrink and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a sense of belonging in the workplace. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities and assignments by developing relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, sets goals, builds accountability, and measures progress. Identifies improvement opportunities and demonstrates adaptability and continuous learning.

Ensures compliance with company policies and procedures, supporting the company's mission, values, and standards of ethics and integrity. Implements related action plans, supports the Open Door Policy, and guides team members in applying these principles in business practices.

Builds high-performing teams by embracing diversity and creating an inclusive environment where associates feel supported and connected. Works collaboratively, building trust and strong relationships, motivating and influencing others. Attracts, retains, and develops talent, recognizing contributions and accomplishments.

Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and holding oneself and others accountable. Supports Walmart's goal of becoming a regenerative company by making positive impacts for associates, customers, and the community, including engaging in local giving and waste elimination.

Delivers results by prioritizing customer needs and applying business models like EDLP and EDLC. Makes data-driven decisions, balancing short- and long-term priorities, considering all stakeholders, and planning accordingly.

Displays curiosity, resilience, and a desire to learn. Encourages innovation, supports change, and drives continuous improvement through new technologies and skills.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits, including health, financial, and paid time off benefits. For more information about PTO, visit https://one.walmart.com/notices. Live Better U provides educational benefits, covering tuition, books, and fees for associates pursuing various levels of education. Eligibility varies by employment status and tenure.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For ammunition-only facilities, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

134 Daniel Kendall Dr, West Brownsville, PA 15417-8303, United States of America