(USA) Coach/Ops Mgr Trainee

Walmart; Coldwater (MI); On-site; USD 65,000 - 85,000; Full time

Job summary

A leading retail company is seeking a management professional to drive performance and customer satisfaction at their Coldwater, MI store. The role involves supervising teams, ensuring compliance with company policies, and implementing customer service strategies. Candidates should have strong leadership skills, experience in retail management, and a commitment to developing high-performance teams. Walmart offers competitive pay, bonuses, and comprehensive benefits.

Benefits

Competitive pay

Performance bonuses

Comprehensive benefits including health

Paid time off

Qualifications

• 2 years of college required or equivalent experience.
• Experience supervising teams preferred.
• Willingness to participate in training and assessments.

Responsibilities

• Lead and develop teams through teaching and training.
• Drive performance and manage finances of designated store area.
• Ensure compliance with policies and foster a culture of accountability.

Skills

Leadership

Customer Service

Communication

Team Building

Financial Acumen

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicating business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including community outreach programs, ensuring customer needs, complaints, and issues are resolved successfully. Develops and implements action plans to address deficiencies and leads process improvements to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating Profit & Loss statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, recognizes associates, and fosters a culture of belonging. Recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities by developing relationships with key stakeholders and supporting plans to meet customer and business needs. Builds accountability, measures progress, and promotes continuous learning and improvement.

Ensures compliance with company policies and standards of ethics and integrity by implementing action plans, supporting the Open Door Policy, and guiding teams in applying these principles.

Builds high-performing teams by embracing diversity, creating a supportive workplace, and providing opportunities for all associates to thrive. Works collaboratively, builds trust, and communicates positively to motivate and influence others. Attracts, retains, and develops talent, recognizing contributions and accomplishments.

Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and supporting a culture of accountability. Supports Walmart’s mission of making a positive impact through initiatives like making the world a better place, eliminating waste, and community involvement.

Delivers results by prioritizing customer needs, making data-driven decisions, and balancing short- and long-term goals. Demonstrates curiosity, resilience, and encourages continuous improvement and learning.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health, financial, paid time off, and other perks. The hourly wage range for this position is $31.25-$38.46 plus applicable differentials, with additional compensation based on performance, location, and position specifics.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

800 E Chicago St, Coldwater, MI 49036-2055, United States of America