(USA) Coach/Ops Mgr Trainee Store#3056, Spring Branch, TX AP Coach

Walmart; Town of Texas (WI); On-site; USD 45,000 - 70,000; Full time

Job summary

A leading retail company seeks a Supervisory Associate who will lead and develop teams while managing financial performance and customer service initiatives. The role entails training associates and ensuring compliance with company values. Competitive pay and benefits are offered, reinforcing Walmart's commitment to a regenerative business model where associates thrive.

Benefits

Competitive pay

Performance bonuses

Health benefits including medical, vision, dental

401(k) with company match

Stock purchase plans

Paid time off and holidays

Disability coverage

Company discounts

Military leave pay

Education benefits through Live Better U

Qualifications

• 2 years of college, or 1 year of retail and supervisory experience.
• Experience supervising five or more direct reports.
• Successful completion of required trainings.

Responsibilities

• Leads and develops teams, ensuring exceptional customer service.
• Drives financial performance through budget and expense management.
• Models and promotes compliance with company policies and ethics.

Skills

Team Leadership

Customer Service

Performance Management

Financial Analysis

Training and Development

Education

2 years of college

Bachelor of Science in Business Management

Certificate of Completion in People and Business Leadership

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, such as store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to address deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating profit and loss statements, managing and assisting in budgeting, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a sense of belonging in the workplace. Recruits and develops qualified staff to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities by developing and maintaining relationships with key stakeholders. Supports plans and initiatives to meet customer and business needs, identifies and communicates goals, builds accountability, and measures progress. Addresses improvement opportunities and demonstrates adaptability while promoting continuous learning. Ensures compliance with company policies, supports the company's mission, values, ethics, and integrity, and applies related action plans. Supports a culture of respect, diversity, and inclusion, creating a workplace where associates feel supported and connected.

Acts with integrity by maintaining high standards of ethics and compliance, modeling Walmart values, and holding oneself and others accountable. Supports Walmart's goal of becoming a regenerative company by making a positive impact through waste elimination, local giving, and sustainability initiatives. Serves customers and members by delivering results with a customer-first mindset, using data insights, and balancing priorities. Strives for excellence by fostering curiosity, learning, and resilience, and encourages others to embrace change and new technologies.

Walmart offers competitive pay, performance bonuses, health benefits (medical, vision, dental), 401(k), stock purchase plans, paid time off, and other benefits such as disability coverage, company discounts, military leave pay, and more. PTO or PPTO is provided based on job classification and employment length, complying with applicable laws.

For more information about PTO, visit https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for associates, covering tuition, books, and fees for programs from high school completion to bachelor's degrees, including English Language Learning and certificates. Eligibility varies by benefit and employment status.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, and experience supervising five or more direct reports with responsibilities including performance management, mentoring, hiring, and firing.