(USA) Coach/Ops Mgr Trainee

Walmart; Ashland (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company is seeking a retail supervisory associate to manage teams and enhance customer service standards. This position requires effective communication, leadership skills, and experience in financial performance management. Candidates should possess at least one year of supervisory experience and relevant educational qualifications.

Qualifications

• Minimum 1 year of supervisory experience or equivalent work experience.
• Experience supervising 5 or more direct reports preferred.

Responsibilities

• Leads and develops teams effectively, providing training and feedback.
• Drives financial performance by evaluating profit and loss statements.
• Ensures compliance with company policies and supports staff development.

Skills

Customer Service

Team Leadership

Budget Management

Education

2 years of college or equivalent experience

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, including store community outreach programs. Ensures customer needs, complaints, and issues are resolved successfully, developing and implementing action plans to address deficiencies and improve processes for a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating profit and loss statements, managing budgets, forecasting, and controlling expenses. Ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals.

Provides supervision and development opportunities for hourly associates through hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and fosters a sense of belonging in the workplace. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates and oversees job-related activities by developing relationships with key stakeholders, supporting plans to meet customer and business needs, and building accountability. Identifies improvement opportunities, demonstrates adaptability, and promotes continuous learning.

Ensures compliance with company policies and standards of ethics and integrity by implementing related action plans and supporting the Open Door Policy. Provides guidance on applying these standards in executing business processes.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities selling firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University. Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University. Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

1996 E Main St, Ashland, OH 44805-8944, United States of America