(USA) Coach/Ops Mgr Trainee

Walmart; Wisconsin; On-site; USD 10,000 - 60,000; Full time

Job summary

Walmart is seeking a Store Manager to lead teams, enhance operational performance, and drive customer satisfaction at our Superior, WI location. The role includes team development, financial oversight, and maintaining high ethical standards. Competitive pay and benefits ensure a supportive work environment.

Benefits

Competitive pay

Performance bonuses

Comprehensive health benefits

401(k) plan

Stock purchase options

Paid time off

Education programs like Live Better U

Qualifications

• Bachelor's degree preferred; experience supervising teams is advantageous.
• Ability to manage financial performance and drive customer satisfaction.
• Compliance with company policies and commitment to ethics.

Responsibilities

• Lead and develop store teams to ensure high customer service standards.
• Drive financial performance and manage operational processes.
• Ensure compliance with policies and oversee hiring and training.

Skills

Leadership

Customer Service

Financial Management

Innovation

Team Development

Education

2 years of college or 2 years of general work experience

Job description

Position Summary...

The Store Manager leads and develops teams effectively by teaching, training, and actively listening to associates. They tour stores and provide feedback, communicate and collaborate with all levels of staff regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. They introduce and lead change efforts, provide clear expectations and guidance, and implement business solutions while communicating objectives effectively. The manager models exceptional customer service standards by following the One Best Way (OBW) service model, manages customer service initiatives, and ensures customer needs and issues are resolved. They develop and implement action plans to address deficiencies and lead process improvements to ensure a high-quality customer experience.

The Store Manager drives financial performance by reviewing PL statements, managing budgets, forecasting, controlling expenses, and monitoring operational processes. They develop and implement strategies to mitigate shrinkage and achieve sales and profit goals. They also oversee hiring, training, mentoring, and developing associates, setting expectations, recognizing achievements, and fostering a workplace of belonging. They coordinate and support activities to meet customer and business needs, build relationships with stakeholders, and promote continuous learning and improvement.

The role involves ensuring compliance with company policies, supporting the company's mission, and promoting ethics and integrity through actions and policies like the Open Door Policy. They build high-performing teams that embrace diversity and create a supportive environment. The manager acts with integrity, maintains high standards of ethics, and supports Walmart's culture and sustainability goals, including community engagement and waste elimination.

They deliver results with a focus on customer satisfaction, using data insights for decision-making, and balancing priorities. The manager encourages innovation, resilience, and learning from mistakes. They support technological and skill development and lead change initiatives.

Walmart offers competitive pay, performance bonuses, comprehensive health benefits, 401(k), stock purchase options, paid time off, and other benefits such as disability coverage, discounts, military leave, and education programs like Live Better U. The hourly wage range is $31.25-$38.46 plus differential, with additional performance bonuses and location-based pay zones.

Minimum Qualifications...

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearms-selling facilities, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Facilities selling only ammunition may require a current state-issued Certificate of Eligibility. Associates must attend and complete all required training and assessments.

Preferred Qualifications...

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership, and experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location...

3705 Tower Ave, Superior, WI 54880-5338, United States of America