(USA) Coach/Ops Mgr Trainee

Walmart; Houlton (ME); On-site; USD 40,000 - 60,000; Full time

Job summary

Walmart seeks a Store Manager in Houlton, ME to lead teams and optimize store performance. Responsible for customer satisfaction, financial outcomes, and associate development, the ideal candidate fosters a positive workplace culture and meets staffing goals while upholding company values. Comprehensive benefits, competitive salary, and opportunities for ongoing development are offered.

Benefits

Competitive pay

Performance bonuses

Health coverage

401(k)

Paid time off

Disability insurance

Education programs support

Qualifications

• 2 years of college or 1 year of retail experience plus supervisory experience required.
• Familiarity with compliance and training protocols necessary.

Responsibilities

• Lead and develop store teams, ensuring operational and customer service excellence.
• Drive financial performance and effectively manage budgets and inventory.
• Recruit, train, and mentor associates for sustained business growth.

Skills

Customer service

Team leadership

Operational management

Mentoring

Performance management

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates. Tours stores and provides feedback, communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, such as store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Develops and implements action plans to mitigate shrinkage and achieve sales and profit goals for the business area.

Provides supervision and development opportunities for hourly associates by hiring, training, and mentoring. Assigns duties, sets clear expectations, recognizes associates, and promotes a sense of belonging in the workplace. Recruits and develops qualified associates to meet staffing needs and support company growth.

Coordinates, completes, and oversees job-related activities by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs. Sets and communicates goals, builds accountability, measures progress, and promotes continuous learning and improvement.

Ensures compliance with company policies and procedures, supporting the company's mission, values, and standards of ethics and integrity. Implements related action plans, supports the Open Door Policy, and guides staff on applying these principles in business practices.

Core Values and Leadership

Builds high-performing teams, embraces diversity, and fosters a workplace of belonging where associates feel supported and connected. Works collaboratively to build trust, communicates with impact, and attracts and retains top talent. Acts with integrity, maintaining high standards of ethics and compliance, and supports Walmart’s culture and goals, including making a positive impact on the community.

Delivers results with a focus on customer satisfaction, making data-driven decisions, and balancing short- and long-term priorities. Demonstrates curiosity, resilience, and a commitment to continuous improvement, supporting others through change.

Benefits

Walmart offers competitive pay, performance bonuses, and extensive benefits including health coverage, 401(k), stock purchase, paid time off, disability insurance, and more. Associates also have access to Live Better U education programs, which cover tuition, books, and fees for a variety of educational pursuits.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For firearm-selling facilities, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. Associates must attend and complete all required training and assessments.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, or Certificate of Completion in People and Business Leadership. Experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

17 Ludlow Rd, Houlton, ME 04730-3524, United States of America