(USA) COACH/OPS MGR TRAINEE

Walmart; San Tan Valley (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading company in retail seeks a skilled leader to manage store operations and develop high-performing teams. The role involves overseeing customer service initiatives, driving financial goals, and promoting a culture of inclusion and performance excellence. Candidates should possess retail management skills and experience in mentoring others.

Benefits

Competitive pay

Performance bonuses

Comprehensive health benefits

Paid time off

Education benefits via Live Better U

Qualifications

• Retail experience and supervisory experience required.
• Successful completion of required trainings needed.
• Preferred qualifications include business management education and experience supervising direct reports.

Responsibilities

• Leads and develops teams to enhance store performance.
• Ensures high customer service standards and manages operational processes.
• Drives financial performance through analysis of sales and expense management.

Skills

Team Management

Customer Service

Communication

Process Improvement

Data Decision Making

Education

2 years of college

Bachelor of Science in Business Management

Job description

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates, touring stores, and providing feedback. Communicates and collaborates with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions and communicate business objectives to teams effectively. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives, such as store community outreach programs, ensuring customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high-quality customer experience. Drives the financial performance and sales of the designated store area by reviewing and evaluating profit and loss statements, managing budgets, forecasting, and controlling expenses. Monitors and ensures effective merchandise presentation, seasonal transitions, inventory flow, and operational processes, developing and implementing action plans to mitigate shrink and achieve sales and profit goals. Provides supervision and development opportunities for hourly associates by hiring, training, mentoring, and assigning duties. Sets clear expectations, provides recognition, and promotes a culture of belonging in the workplace. Coordinates, completes, and oversees job-related activities by developing relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, and building accountability. Ensures compliance with company policies and procedures, supporting the company's mission, values, and standards of ethics and integrity. Builds high-performing teams, embraces diversity, and creates an inclusive workplace where associates feel supported and connected. Acts with integrity, maintaining high standards of ethics and compliance, and supports Walmart’s culture and sustainability initiatives. Focuses on customer satisfaction, making decisions based on data insights, and balancing short and long-term priorities. Demonstrates curiosity, resilience, and encourages continuous improvement and learning. Walmart offers competitive pay, performance bonuses, comprehensive health and financial benefits, paid time off, and additional perks like education benefits through Live Better U.

Minimum Qualifications

2 years of college; OR 1 year of retail experience and 1 year of supervisory experience; OR 2 years of general work experience and 1 year of supervisory experience. For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check (CBC) and Firearms Authorized Training is required. For facilities selling only ammunition with state-specific requirements, a current state-issued Certificate of Eligibility may be required. Associates must attend and complete all required trainings and assessments, such as Academy and Open Door trainings.

Preferred Qualifications

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, and experience supervising 5 or more direct reports, including performance management, mentoring, hiring, and firing.

Primary Location

1725 W Hunt Hwy, San Tan Valley, AZ 85143-5203, United States of America