Remote Tier 1 Healthcare IT Support Analyst

Big Sky Care Connect; Montana; Remote; USD 40.000 - 55.000; Vollzeit

Zusammenfassung

Big Sky Care Connect is seeking a Tier 1 Support Analyst to provide frontline assistance for the HIE platform across the U.S. remote work setup. You will handle access, login issues, and basic application guidance to ensure smooth user experiences.

The role emphasizes strong communication, rapid problem solving, and precise ticketing to support the healthcare network while escalating complex cases to Tier 2 when needed.

Qualifikationen

• Experience in customer service, help desk, or technical support preferred.
• Strong troubleshooting and problem-solving skills are required.
• Excellent verbal and written communication is essential.
• Ability to document incidents and maintain ticket metadata accurately.

Aufgaben

• Respond to inbound support requests via phone, portal, and email.
• Provide first-contact resolution through efficient troubleshooting.
• Assist with user account creation, MFA issues, and onboarding requests.
• Troubleshoot login and navigation within the HIE platform and view patient records.
• Escalate complex issues to Tier 2 and communicate ticket status clearly.

Kenntnisse

Customer service

Troubleshooting

Communication

Documentation

Multitasking

Time management

Ausbildung

High school diploma or equivalent

Tools

Ticketing systems

Jobbeschreibung

Big Sky Care Connect is seeking a Tier 1 Support Analyst to provide frontline assistance for the HIE platform across the U.S. remote work setup. You will handle access, login issues, and basic application guidance to ensure smooth user experiences.

The role emphasizes strong communication, rapid problem solving, and precise ticketing to support the healthcare network while escalating complex cases to Tier 2 when needed.