Remote Tier 1 Tech Support for Healthcare IT

DrFirst; United States; Remote; USD 45,000 - 47,000; Full time

Benefits offered by this job

Salary: 45k-47k base

Discretionary bonus

Medical, dental, and vision insurance

401K with 50% match up to 5%

HSA employer contribution

Disability and life insurance

PTO 18 days + holidays

Employee Assistance Program

Continuing Education funds

Voluntary benefits

Job summary

DrFirst is seeking a Tier 1 Technical Support representative to provide remote, multi-channel technical assistance for all DrFirst products. The role emphasizes agile work, customer satisfaction, issue resolution, and KPI-driven performance in a fully remote setup.

You will learn to support the full DrFirst solution suite, follow SOPs, and stay current with product knowledge while maintaining high productivity in a fast-paced environment.

Qualifications

• 2+ years of customer support and technical troubleshooting experience.

Responsibilities

• Provide technical support to customers via omni-channel (phone, chat, tickets).
• Diagnose, troubleshoot, and root cause technical problems.
• Escalate issues to other teams as needed.
• Peer coaching and mentoring.

Skills

Customer support

Technical troubleshoot

Zendesk

CRM

Discretion

Multitasking

Remote work

Tools

Zendesk

Job description

DrFirst is seeking a Tier 1 Technical Support representative to provide remote, multi-channel technical assistance for all DrFirst products. The role emphasizes agile work, customer satisfaction, issue resolution, and KPI-driven performance in a fully remote setup.

You will learn to support the full DrFirst solution suite, follow SOPs, and stay current with product knowledge while maintaining high productivity in a fast-paced environment.