IT Support Technician — 1st/2nd Line (Hybrid NY/US)

TAL Life LTD; New York (NY); Hybrid; USD 52,000 - 55,000; Part time

Job summary

MiQ is seeking an IT Support Technician (1st/2nd line) to deliver responsive user-focused support across the New York office and the wider US region. The role requires hands-on help desk activities, on-site and remote support, and collaboration with the local IT team.

You will troubleshoot Windows and macOS devices, deploy new hardware, manage software updates, and assist with Google Workspace, Okta, Slack, and Zoom access. The contract position notes 28 hours per week in-office in NYC.

Qualifications

• Minimum 2 years in technical support, service desk, or desktop support.
• Experience with MDM and endpoint-security solutions.
• Experience supporting SaaS apps like Google Workspace, Okta, Slack, Zoom.
• Experience supporting both Windows and macOS systems.
• Experience using a ticketing/ITSM platform.
• Knowledge of printers, conference-room tech, networking, VPN, and remote support.

Responsibilities

• Act as first contact via ticketing system and in-person. Log, categorize, prioritise, troubleshoot, resolve, and follow up.
• Provide onsite 1st line support for the New York office (Wi-Fi, printers, conference rooms, 2FA).
• Provide remote 1st line support across the US region via approved platforms.
• Support workplace tech and local IT during events, office moves, and meetings.
• Diagnose and resolve Windows/macOS hardware issues; deploy hardware to new hires; manage asset records.
• Support SaaS apps like Google Workspace, Okta, Slack, Zoom; assist with account setup, 2FA, and access changes.

Skills

Customer service

Technical support

Windows

macOS

MDM

Tools

Google Workspace

Okta

Slack

Zoom

JumpCloud

Jamf

Job description

MiQ is seeking an IT Support Technician (1st/2nd line) to deliver responsive user-focused support across the New York office and the wider US region. The role requires hands-on help desk activities, on-site and remote support, and collaboration with the local IT team.

You will troubleshoot Windows and macOS devices, deploy new hardware, manage software updates, and assist with Google Workspace, Okta, Slack, and Zoom access. The contract position notes 28 hours per week in-office in NYC.