IT Support Engineer (Onsite NYC)

Motion Recruitment; New York (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

Motion Recruitment is seeking an IT Support Engineer for an on-site role in New York, NY. You will be the face of workplace technology, delivering premium IT support, managing all hardware/software setups, and shaping office tech processes.

You will own onboarding for new hires, manage conference room tech, and coordinate with AV and network vendors to ensure smooth operations. Strong communication and macOS/Windows experience are required.

Qualifications

• Experience delivering white-glove IT support in an in-office environment.
• Excellent verbal and written communication; able to guide non-technical users.
• Hands-on macOS and Windows hardware setup and troubleshooting.
• Experience with Google Workspace, Slack, Zoom, and SaaS apps.
• Familiarity with device management and Okta SSO deployments.
• Knowledge of enterprise AV and basic office networking (WiFi).

Responsibilities

• Serve as primary on-site IT contact; manage ticket queue and Slack support.
• Own setup, deployment, and recovery of office hardware/software for new hires.
• Configure and maintain Zoom Rooms, displays, mics for calls.
• Lead tech build-out for expanding offices; coordinate with vendors.
• Troubleshoot network and WiFi; drive permanent fixes with vendors.
• Manage IT assets lifecycle and inventory.
• Write clear documentation and runbooks.

Skills

IT support

Mac/Windows

Google Workspace

SaaS management

SSO (Okta)

Zoom Rooms

Networking basics

Documentation

Tools

Google Workspace

Slack

Zoom

Apple Business Manager

Job description

Job Title: IT Support Engineer Location: New York, NY (On-site)

Compensation: Annual base salary between $90,000 and $120,000 depending on experience.

Our client is a rapidly growing creator commerce platform connecting digital creators with top consumer brands. With a team of roughly 200 people and a major expansion underway in their New York City headquarters, they are building a world-class physical workspace to support their scaling business.

They are looking for an IT Engineer to be the face of workplace technology. In this highly visible, hands-on role, you will take extreme ownership of the technology employees touch every day. You will provide premium, white-glove IT support, manage all office hardware and software setups, and act as a clear, communicative partner to the entire business. As the first dedicated workplace tech hire on a small, fast-paced InfoSec and IT team, you will have the authority to shape how the office operates.

Requirements

• Proven track record providing exceptional, white-glove IT support in an in-office corporate environment.
• Excellent verbal and written communication skills, with a natural ability to guide non-technical users through technical issues.
• Hands-on experience configuring, deploying, and troubleshooting macOS and Windows hardware.
• Deep familiarity with Google Workspace, Slack, Zoom, and managing common SaaS applications.
• Experience with device management, SSO rollouts (e.g., Okta), and asset procurement (e.g., Apple Business Manager).
• Working knowledge of enterprise AV setups (Zoom Rooms) and basic office networking (WiFi, access points).

Responsibilities

• Serve as the primary on-site IT contact, managing the ticket queue and Slack support channels with a focus on fast, empathetic, and communicative service.
• Own the setup, deployment, and recovery of all office hardware and software, ensuring a flawless onboarding experience for new hires from day one.
• Manage the configuration and reliability of conference room technology (Zoom Rooms, displays, microphones) to ensure client calls run without a hitch.
• Lead the technology build-out for expanding office spaces, coordinating directly with cabling, AV, and network vendors.
• Troubleshoot the office network and WiFi, identifying root causes and driving external vendors to deliver permanent fixes.
• Manage the complete lifecycle of IT assets, including inventory tracking, the loaner pool, and secure storage.
• Write clear, accessible documentation and runbooks to empower users and streamline repeat processes.

This is a full-time, fully on-site role in New York City where your daily work directly impacts the success of the entire company. You will join a collaborative, fast-paced environment that empowers you to solve problems end-to-end. The company offers a competitive compensation package and excellent benefits. If you are a proactive problem solver with a passion for delivering premium, high-touch IT support, step into this critical role.

Posted By: Jason Weiss