US Enterprise Customer Success & Concierge

Creative ITC; Houston (TX); Hybrid; USD 80,000 - 90,000; Full time

Job summary

A leading IT services company is seeking a Customer Success Manager in Houston, Texas. This hybrid role focuses on providing exceptional service to clients across the US, creating and delivering reports, and serving as a point of contact for customer queries. The ideal candidate will have strong experience in IT Customer Success, excellent stakeholder management skills, and the ability to collaborate with technical teams. Join a dynamic team committed to client success and innovation in IT services.

Qualifications

• Strong experience in IT Customer Success.
• Understanding of IT Cloud Service Providers and their offerings.
• Knowledge of ITSM tools and computing principles.

Responsibilities

• Responsible for creation of Monthly Service Reports and Quarterly Business Reviews.
• Investigate and resolve client queries and issues.
• Collaborate with internal teams to drive service improvements.

Skills

IT Customer Success

Stakeholder management

Excellent communication skills

Microsoft Office proficiency

Tools

ITSM tools

Job description

A leading IT services company is seeking a Customer Success Manager in Houston, Texas. This hybrid role focuses on providing exceptional service to clients across the US, creating and delivering reports, and serving as a point of contact for customer queries. The ideal candidate will have strong experience in IT Customer Success, excellent stakeholder management skills, and the ability to collaborate with technical teams. Join a dynamic team committed to client success and innovation in IT services.