Enterprise Customer Success Leader, Americas

Harvey; New York (NY); On-site; USD 276,000 - 325,000; Full time

Benefits offered by this job

Opportunity for career growth

Collaborative work environment

Exposure to AI technology

Job summary

A leading technology firm is seeking a Head of Customer Success for the Americas. The role involves strategizing and executing the customer success initiative for enterprise clients across the US and Latin America. Candidates must have over 10 years of experience in customer success, a proven leadership track record, and be adept at engaging C-suite stakeholders. This is a senior position focusing on team development and maximizing customer value from the firm's AI platform, offering a competitive salary within a dynamic work environment.

Qualifications

• 10+ years in customer success, account management, or strategic consulting.
• 5+ years managing and scaling CS teams in enterprise SaaS.
• Proven track record in NRR and expansion targets.

Responsibilities

• Define and execute the enterprise CS strategy for the Americas.
• Recruit and develop a high-performing team.
• Own net revenue retention and adoption targets.

Skills

Customer Success Management

Team Building

Strategic Planning

Executive Engagement

Analytical Skills

Job description

A leading technology firm is seeking a Head of Customer Success for the Americas. The role involves strategizing and executing the customer success initiative for enterprise clients across the US and Latin America. Candidates must have over 10 years of experience in customer success, a proven leadership track record, and be adept at engaging C-suite stakeholders. This is a senior position focusing on team development and maximizing customer value from the firm's AI platform, offering a competitive salary within a dynamic work environment.