Practice Assistant - Urology Surgery

Mass General Brigham; Boston (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Mass General Brigham in Boston is seeking a highly organized Practice Assistant to support patients and providers within the Urology Surgery team. The role focuses on smooth daily operations, serving as the frontline contact for patients, physicians and staff in a fast-paced specialty practice.

Responsibilities include scheduling, check-in/check-out assistance, billing, document management, and coordination of prior authorizations.

Qualifications

• High School Diploma or equivalent required.
• 2-3 years of office or administrative experience required.
• Strong organizational and time-management skills.
• Excellent written and verbal communication abilities.
• Proficiency with Microsoft Office and standard office technology.
• Ability to manage multiple priorities while delivering outstanding customer service.

Responsibilities

• Schedule patient appointments and maintain accurate records.
• Greet and assist patients during check-in and check-out.
• Answer phones, respond to routine inquiries, and coordinate appointments.
• Manage patient documentation and scanning into EMR.
• Process patient billing forms and collect co-payments when needed.
• Support prior authorizations, prescription refills, test results, and provider communications.
• Serve as scheduling, registration, and billing resource for colleagues.
• Assist with specialized scheduling, including surgical scheduling and schedule management.

Skills

Office administration

Time management

Written and verbal communication

Customer service

Tools

Microsoft Office

Job description

Site Overview

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Are you a highly organized administrative professional who enjoys helping patients navigate their care experience? Join our busy Urology Surgery team and play an essential role in supporting both patients and providers in a fast-paced specialty practice.

Qualifications

What You’ll Do: As a Practice Assistant, you’ll help ensure smooth daily operations by serving as a key point of contact for patients, physicians, and staff.

Responsibilities

• Scheduling patient appointments and maintaining accurate appointment records
• Greeting and assisting patients during check-in and check-out
• Answering phones, responding to routine inquiries, and coordinating appointments
• Managing patient documentation, medical records, and scanning records into the electronic medical record system
• Processing patient billing forms and, when needed, collecting co-payments
• Supporting requests related to prior authorizations, prescription refills, test results, and provider communications
• Serving as a scheduling, registration, and billing system resource for colleagues
• Assisting with specialized scheduling functions, including surgical scheduling and schedule management, as needed

What We’re Looking For

• High School Diploma or equivalent required
• 2-3 years of office or administrative experience required
• Strong organizational and time-management skills
• Excellent written and verbal communication abilities
• Proficiency with Microsoft Office and standard office technology
• Ability to manage multiple priorities while delivering outstanding customer service

Why Join Our Team?

You’ll be part of a collaborative Urology Surgery practice where your attention to detail, professionalism, and commitment to patient service help create an exceptional experience for every patient. This is an excellent opportunity for candidates with strong medical office experience who thrive in a team‑oriented healthcare environment and are eager to expand their skills in a specialty surgical practice. If you’re organized, resourceful, and passionate about supporting patient care through exceptional administrative coordination, we’d love to hear from you.

Additional Job Details (if applicable)

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.
Remote Type: Onsite
Work Location: 165 Cambridge Street
Scheduled Weekly Hours: 40
Employee Type: Regular
Work Shift: Day (United States of America)
Pay Range: $17.71 - $24.94 per Hour Grade 3

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

Combat disease. Hold a hand. Help people. Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.