Urology Clinic Administrative Specialist

Mass General Brigham Incorporated; Salem (MA); On-site; USD 50,747,000 - 71,463,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Tuition assistance

Professional development support

Job summary

Mass General Brigham in Salem, MA is seeking a full-time Clinic/Practice Assistant for the Urology team. The role focuses on patient-centered administrative support, appointment scheduling, billing documentation, and front-desk operations in a busy outpatient setting.

Ideal candidates have a High School Diploma, 2–3 years of office experience, and CMAA certification preferred. Onsite schedule is Monday–Friday, 8:30 a.m.–5:00 p.m., with comprehensive benefits.

Qualifications

• High School Diploma or equivalent required.
• Two to three years of office experience required.
• CMAA certification preferred.
• Proficiency with Microsoft Office and general office operations.
• Strong phone and written/verbal communication skills.

Responsibilities

• Support daily practice operations by performing a variety of administrative and clerical duties related to patient visits.
• Schedule patient appointments, maintain appointment records, and assist with check-in and check-out responsibilities.
• Answer phone calls, respond to routine inquiries, take accurate messages, and help route patient needs appropriately.
• Process billing forms, scan documents into the medical record, and support accurate patient documentation.
• Assist with messages related to prior authorizations, provider questions, prescription refills, and test results.
• Serve as a knowledgeable resource for scheduling, registration, and billing systems, including providing support and training to others as needed.
• Support more complex practice functions, such as surgical scheduling, schedule changes, or template blocking, based on department needs and competency level.
• Work closely with the supervisor to help support daily staff activities and efficient practice operations.

Skills

Strong communication

Phone skills

Attention to detail

Multitasking

Education

High School Diploma or equivalent

CMAA preferred

Tools

Microsoft Office

Job description

Mass General Brigham in Salem, MA is seeking a full-time Clinic/Practice Assistant for the Urology team. The role focuses on patient-centered administrative support, appointment scheduling, billing documentation, and front-desk operations in a busy outpatient setting.

Ideal candidates have a High School Diploma, 2–3 years of office experience, and CMAA certification preferred. Onsite schedule is Monday–Friday, 8:30 a.m.–5:00 p.m., with comprehensive benefits.