Urology Patient Concierge & Scheduling Advocate

Valley Health; Winchester (VA); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

A Zero-Deductible Health Plan

Dental and vision insurance

Generous Paid Time Off

Tuition Assistance

Retirement Savings Match

Employee Assistance Program

Healthy U wellness program

HSA/FSA options

Discounts to on-campus dining

Job summary

Valley Health in Winchester, VA seeks a Patient Service Representative for the Urology clinic. You will be the first point of contact, handling scheduling, registration, and patient communications to ensure a high-quality patient experience.

Responsibilities include appointment scheduling, referrals, data capture for billing, and courteous front-desk interactions. Prior customer service and familiarity with Epic are beneficial.

Qualifications

• High School Diploma or equivalent required.
• Associates degree preferred.
• Customer service experience preferred.
• Strong computer, customer service and communication skills.
• Ability to handle confidential information and sensitive situations.

Responsibilities

• Greet patients and provide courteous service.
• Schedule outpatient appointments and referrals.
• Process registration with demographic and insurance data.
• Obtain prior approvals or authorizations as needed.
• Collect payments and balance cash in the daily process.
• Answer phones promptly with a clear greeting and document messages.

Skills

Customer service

Communication skills

Interpersonal skills

Attention to detail

Education

High School Diploma or equivalent

Associates degree preferred

Tools

Epic system

Job description

Valley Health in Winchester, VA seeks a Patient Service Representative for the Urology clinic. You will be the first point of contact, handling scheduling, registration, and patient communications to ensure a high-quality patient experience.

Responsibilities include appointment scheduling, referrals, data capture for billing, and courteous front-desk interactions. Prior customer service and familiarity with Epic are beneficial.