Rheumatology Patient Experience Coordinator

Valley Health; Winchester (VA); On-site; USD 25,000 - 31,000; Full time

Benefits offered by this job

Zero-Deductible Health Plan

Dental and vision insurance

Paid Time Off

Tuition Assistance

Retirement Savings Match

Employee Assistance Program

Wellness/Membership programs

Job summary

Valley Health is seeking a Patient Service Representative in Winchester, VA for the Rheumatology department. The role focuses on delivering exceptional patient experiences at the front desk, scheduling appointments, handling registrations, and processing payments.

Ideal candidates have 1 year of relevant experience, strong communication skills, and comfort with Epic and billing tasks in an ambulatory care setting. This is a full-time, on-site position with comprehensive benefits.

Qualifications

• Customer service experience preferred.
• Strong computer, customer service and communication skills required.
• Ability to prioritize work and handle confidential information.

Responsibilities

• Schedule outpatient appointments and manage referrals according to clinic guidelines.
• Greet and assist patients at the front desk, ensuring a welcoming experience.
• Obtain and verify demographic and financial information for registration and revenue capture.
• Process payments and balance cash drawer daily.
• Answer phones promptly with a courteous, professional greeting and document messages accurately.

Skills

Customer service

Communication skills

Computer skills

Education

High School Diploma or equivalent

Associates degree

Job description

Valley Health is seeking a Patient Service Representative in Winchester, VA for the Rheumatology department. The role focuses on delivering exceptional patient experiences at the front desk, scheduling appointments, handling registrations, and processing payments.

Ideal candidates have 1 year of relevant experience, strong communication skills, and comfort with Epic and billing tasks in an ambulatory care setting. This is a full-time, on-site position with comprehensive benefits.