Urology Patient Concierge & Care Advocate

St. Luke’s University Health Network; Pennsylvania; On-site; USD 35,000 - 45,000; Full time

Job summary

St. Luke’s University Health Network in Sellersville is looking for a Patient Concierge to serve as a passionate advocate for patients and facilitate administrative and patient support services. This role involves engaging patients with compassion and performing duties like check-in, appointment scheduling, and supporting clinical inquiries.

The ideal candidate should have a high school diploma, experience in a healthcare setting, and strong communication skills. Join us in our commitment to providing an exceptional patient-centric experience.

Qualifications

• Minimum one year practice-based experience or in a similar healthcare setting preferred.
• Preference given to graduates of administrative training programs.
• Customer service experience preferred.

Responsibilities

• Engage patients in a polite, prompt, and compassionate manner during all interactions.
• Perform clerical functions including check-in, patient consent, and appointment scheduling.
• Facilitate opening and closing procedures of the practice, and ensure cleanliness.

Skills

Excellent communication

Customer service

Time management

Compassion and empathy

Education

High School diploma or equivalent

Job description

St. Luke’s University Health Network in Sellersville is looking for a Patient Concierge to serve as a passionate advocate for patients and facilitate administrative and patient support services. This role involves engaging patients with compassion and performing duties like check-in, appointment scheduling, and supporting clinical inquiries.

The ideal candidate should have a high school diploma, experience in a healthcare setting, and strong communication skills. Join us in our commitment to providing an exceptional patient-centric experience.