Patient Experience Concierge

St. Luke’s University Health Network; Mount Hope (PA); On-site; USD 19,000 - 30,000; Full time

Job summary

St. Luke’s University Health Network is seeking a Patient Concierge to create an exceptional patient experience and drive a patient-centric culture across practice-based administrative and patient support services.

This role engages patients with compassion, handling check-in/check-out, scheduling, MyChart education, and inquiries while supporting front-desk operations and collaboration with Access Center teams.

Qualifications

• High School diploma or equivalent required.
• Minimum one year practice-based experience or in a similar healthcare setting preferred.
• Customer Service experience preferred.
• Excellent communication, facilitation, and presentation skills.

Responsibilities

• Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions.
• Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling at check-out, point of service payment collection, and addressing patient inquiries.
• Delivers waiting room concierge service and provide hands-on support to patients utilizing the kiosk check-in process.
• Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes.
• Supports other practice-based team members by promptly addressing in-basket clerical pool messages.
• Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests.
• Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries.
• Maintains solution-oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments.

Job description

St. Luke’s University Health Network is seeking a Patient Concierge to create an exceptional patient experience and drive a patient-centric culture across practice-based administrative and patient support services.

This role engages patients with compassion, handling check-in/check-out, scheduling, MyChart education, and inquiries while supporting front-desk operations and collaboration with Access Center teams.