Patient Experience Concierge & Advocate

St. Luke’s University Health Network; Easton (Northampton County); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Luke's University Health Network is seeking a Patient Concierge to deliver a welcoming, patient-centered experience across practice-based settings.

You will check in patients, verify eligibility, assist with scheduling, and support the front desk with clerical tasks, while maintaining compliance and empathy in every interaction. Candidates should have a high school diploma and at least one year of customer-service experience; training in administrative topics is preferred.

Qualifications

• High School graduation or equivalent required. Preference given to graduates of administrative training programs.

Responsibilities

• Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions.
• Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling at check-out, and addressing patient inquiries.

Skills

Customer Service

Communication

Time management

Empathy

Patient-centric

Education

High School diploma or equivalent

Job description

St. Luke's University Health Network is seeking a Patient Concierge to deliver a welcoming, patient-centered experience across practice-based settings.

You will check in patients, verify eligibility, assist with scheduling, and support the front desk with clerical tasks, while maintaining compliance and empathy in every interaction. Candidates should have a high school diploma and at least one year of customer-service experience; training in administrative topics is preferred.