Patient Concierge: Urology Care Experience

St. Luke’s University Health Network; Phillipsburg (NJ); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Disability insurance

Life insurance

Paid time off

Sick leave

Professional development

Job summary

St. Luke's University Health Network is seeking a Patient Concierge to advocate for patients and enhance their experience across its practice sites in New Jersey and Pennsylvania.

The role focuses on patient advocacy and coordinating administrative and bedside support to ensure smooth visits. The ideal candidate will have a High School diploma or equivalent, one year of healthcare customer service experience, and strong communication, empathy, and time-management skills.

Qualifications

• High School graduate or equivalent required.
• Preference given to graduates of administrative training programs.
• Minimum one year practice-based experience or in healthcare setting preferred.
• Excellent communication, facilitation, and presentation skills.
• Focused on compliance and quality-driven service.

Responsibilities

• Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions.
• Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling at check-out, cash collection, and addressing patient inquiries.
• Delivers waiting room concierge service and provide hands-on support to patients utilizing the kiosk check-in process.
• Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes.
• Supports other practice-based team members by promptly addressing in-basket clerical pool messages.
• Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests.
• Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries.
• Maintains solution-oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments.

Skills

Customer Service

Communication

Compassion & Empathy

Time Management

Presentation Skills

Education

High School graduate

Administrative training programs preferred

Job description

St. Luke's University Health Network is seeking a Patient Concierge to advocate for patients and enhance their experience across its practice sites in New Jersey and Pennsylvania.

The role focuses on patient advocacy and coordinating administrative and bedside support to ensure smooth visits. The ideal candidate will have a High School diploma or equivalent, one year of healthcare customer service experience, and strong communication, empathy, and time-management skills.