Patient Experience Concierge

St. Luke’s Health Network, Inc.; Delta Manor (PA); On-site; USD 21,000 - 30,000; Full time

Job summary

St. Luke's University Health Network is seeking a Patient Concierge to champion a patient-centered experience across practice-based services. You will advocate for patients, answer inquiries, and support check-in, scheduling, and payments.

In this role you will collaborate with clinical and administrative teams to ensure courteous, efficient service while maintaining privacy and compliance standards. Prior experience in patient-facing roles is preferred.

Qualifications

• Excellent communication and customer service skills.
• Prior experience in healthcare or patient-facing roles preferred.
• Ability to work in a fast-paced clinical environment.

Responsibilities

• Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions.
• Performs clerical tasks: check-in, check-out, consent, pre-registration, eligibility verification, registration, MyChart education, scheduling, payments.
• Delivers waiting room concierge service and assists with kiosk check-in.
• Supports practice operations: opening/closing, mail processing, cash management, and scanning faxes.
• Collaborates with Access Center staff to handle scheduling and clinical inquiries.

Skills

Excellent communication

Time management

Customer service

Compassion and empathy

Presentation skills

Compliance

Education

High School diploma or equivalent

Job description

St. Luke's University Health Network is seeking a Patient Concierge to champion a patient-centered experience across practice-based services. You will advocate for patients, answer inquiries, and support check-in, scheduling, and payments.

In this role you will collaborate with clinical and administrative teams to ensure courteous, efficient service while maintaining privacy and compliance standards. Prior experience in patient-facing roles is preferred.