Patient Experience Concierge

St. Luke's University Health Network; Easton (Northampton County); On-site; USD 32,000 - 46,000; Full time

Job summary

St. Luke’s University Health Network seeks a dedicated Patient Concierge to champion a patient-centric experience across the practice. You will engage patients warmly, handle check-in/check-out, scheduling, and real-time eligibility guidance, and provide concierge support in the waiting area.

In this role, you’ll coordinate with Access Center and care teams, maintain smooth front-desk operations, and contribute to a positive, compliant patient journey within a busy healthcare setting.

Qualifications

• Minimum one year practice-based experience or in a similar healthcare setting preferred.
• Customer service experience preferred.

Responsibilities

• Engages patients in a polite, prompt, and compassionate manner during all practice-based patient interactions
• Performs clerical service delivery functions with patients, including check-in, patient consent, check-out, pre-registration and real-time eligibility verification, registration, MyChart education, appointment/testing scheduling (as applicable) at check-out, point of service payment collection, and addressing patient inquiries (e.g., form and medical record requests)
• Delivers waiting room concierge service and provide hands-on support to patients utilizing the kiosk check-in process
• Facilitates practice opening and closing procedures, maintenance of practice cleanliness, processing of incoming mail and deliveries, cash management and reconciliation, and prompt scanning and indexing incoming faxes
• Supports other practice-based team members by promptly addressing in-basket clerical pool messages
• Partners with Access Center Patient Engagement Partners to address time-sensitive scheduling requests
• Promptly facilitates connection from Access Center Clinical Triage Specialists to practice-based care team members for time sensitive clinical inquiries
• Maintains solution-oriented/creative mindset to effectively anticipate and tend to patient needs by partnering with other organizational team members/departments

Skills

Communication skills

Customer service

Time management

Empathy

Education

High School Diploma

Job description

St. Luke’s University Health Network seeks a dedicated Patient Concierge to champion a patient-centric experience across the practice. You will engage patients warmly, handle check-in/check-out, scheduling, and real-time eligibility guidance, and provide concierge support in the waiting area.

In this role, you’ll coordinate with Access Center and care teams, maintain smooth front-desk operations, and contribute to a positive, compliant patient journey within a busy healthcare setting.