Nephrology Patient Concierge: Care & Scheduling Expert

St. Luke’s University Health Network; Allentown (Lehigh County); On-site; USD 32,000 - 42,000; Full time

Job summary

St. Luke’s University Health Network is seeking a Patient Concierge in Pennsylvania to champion a patient-centric experience. You will greet patients, assist with check-in and scheduling, and provide real-time support across practice areas.

The role emphasizes compassionate communication, time management, and the ability to coordinate with care teams to ensure smooth patient flow and comfort.

Qualifications

• Excellent communication, facilitation and presentation skills.
• Focus on compliance and patient-centric service.
• Willingness to learn and grow in a healthcare setting.

Responsibilities

• Greet and engage patients in a polite, prompt, and compassionate manner.
• Handle check-in, scheduling, eligibility verification and questions.
• Provide concierge support in waiting areas and assist with MyChart education.

Skills

Customer Service

Communication

Empathy

Time Management

Teamwork

Education

High School Diploma

Job description

St. Luke’s University Health Network is seeking a Patient Concierge in Pennsylvania to champion a patient-centric experience. You will greet patients, assist with check-in and scheduling, and provide real-time support across practice areas.

The role emphasizes compassionate communication, time management, and the ability to coordinate with care teams to ensure smooth patient flow and comfort.