Urology Clinic — Patient Services Specialist

Mercy; Northern (KY); Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health Coverage

Paid Time Off

Paid Parental Leave

401(k) with Employer Match

Tuition Reimbursement

Dependent Care FSA

Paid Volunteer Time

Free Parking

Career Growth Opportunities

Job summary

Mercy Clinic Southfork Urology is seeking a Patient Service Representative to greet patients, register them, and manage check-in/out. You will handle phones, scheduling, and clerical tasks within a busy outpatient setting.

You will support EPIC charting, verify patient information, and maintain accurate records while providing exceptional service to patients and families. A high school diploma and customer service attitude are required.

Qualifications

• High school diploma or equivalent.
• Customer service experience is preferred.
• Knowledge of medical terminology, insurance, and billing processes.

Responsibilities

• Greet and register patients; verify identity and manage check‑in/check‑out
• Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling
• Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates
• Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow
• Maintain accurate registration, EHRs, and assigned work queues
• Handle patient concerns professionally and elevate to management as needed
• Manage daily cash drawer, accounts receivable tasks, and payment plans
• Support EPIC updates, departmental initiatives, and clinic communications
• Maintain a safe, clean reception area and adhere to safety, privacy and infection control policies
• Perform other duties as assigned

Skills

Medical terminology

Insurance billing

Communication

Data entry

Customer service

Attention to detail

Confidentiality

Adaptability

Problem solving

Education

High school diploma

Tools

Epic

Microsoft Office

Job description

Mercy Clinic Southfork Urology is seeking a Patient Service Representative to greet patients, register them, and manage check-in/out. You will handle phones, scheduling, and clerical tasks within a busy outpatient setting.

You will support EPIC charting, verify patient information, and maintain accurate records while providing exceptional service to patients and families. A high school diploma and customer service attitude are required.