Patient Service Representative - Urology Clinic

Mercy; St. Louis (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Parental leave

401(k) match

Tuition reimbursement

Parking

Job summary

Mercy Clinic Southfork Urology in Saint Louis is hiring a Patient Service Representative to greet patients, verify identities, and manage registration and check-in/out to ensure a smooth clinic flow.

You will handle phones, Epic charting, scheduling, and billing-related tasks while maintaining accurate EHR data and delivering compassionate service in a fast-paced environment.

Qualifications

• Education: High school diploma or equivalent.
• Customer service experience preferred.
• Knowledge of medical terminology, insurance, and billing processes.
• Clear and professional verbal and written communication.
• Basic computer skills and accurate data entry.
• Confidentiality and privacy compliance.
• Adaptable and able to work under pressure.

Responsibilities

• Greet and register patients; verify identity and manage check‑in/check‑out.
• Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling.
• Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates.
• Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow.
• Maintain accurate registration, EHRs, and assigned work queues.
• Handle patient concerns professionally and escalate as needed.
• Manage daily cash drawer, accounts receivable tasks, and payment plans.
• Support EPIC updates, departmental initiatives, and clinic communications.
• Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies.
• Perform other duties as assigned.

Skills

Communication

Customer service

Data entry

Confidentiality

Problem solving

Adaptability

Education

High school diploma

Tools

EPIC

Job description

Find your calling at Mercy! The Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

Position Details

Patient Service Representative – Mercy Clinic Southfork Urology

Location: 12700 Southfork Rd. Saint Louis, MO 63128

Schedule: Full-Time | Monday–Friday, 8:00 AM – 4:30 PM (40 hours/week)

Qualifications

• Education: High school diploma or equivalent.
• Experience: Customer service experience preferred

Responsibilities

• Greet and register patients; verify identity and manage check‑in/check‑out
• Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling
• Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates
• Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow
• Maintain accurate registration, EHRs, and assigned work queues
• Handle patient concerns professionally and escalat as needed
• Manage daily cash drawer, accounts receivable tasks, and payment plans
• Support EPIC updates, departmental initiatives, and clinic communications
• Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies
• Perform other duties as assigned

Skills, Knowledge And Abilities

• Knowledge of medical terminology, insurance, and billing processes
• Clear and professional verbal and written communication skills
• Basic computer skills, including accurate data entry
• Strong customer service skills with a patient‑focused approach
• High attention to detail and accuracy
• Ability to maintain confidentiality and comply with privacy policies
• Adaptable, professional, and able to work well under pressure
• Effective problem‑solving and issue resolution skills

Benefits Start Day One!

Comprehensive Health Coverage

• Medical, dental, and vision through United Healthcare

Generous Paid Time Off

• Up to 34 days annually, including vacation, holidays, personal time, and short-term illness

Paid Parental Leave

• Supporting you and your growing family

401(k) with Employer Match

• Invest in your future with confidence

Tuition Reimbursement

• Up to $2,000 annually for continuing education after 12 months

Dependent Care FSA Contribution

• $100 per month for eligible participants

Paid Volunteer Time

• Give back to your community while on the clock

Free Parking

• Convenience that saves you time and money

Career Growth Opportunities

• Advance your skills and grow your career within Mercy

Make a Difference Every Day

Bring your skills to Mercy Clinic Urology at Southfork and join a team committed to providing compassionate, high-quality care.

Why Mercy?

• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
• Join a caring, collaborative team where your voice matters.
• At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

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