Patient Service Representative - Urology Clinic

Mercy Hospital St. Louis Critical Care Medicine Fellowship; St. Louis (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Paid Time Off

Tuition Reimbursement

401(k) with Employer Match

Parking

Career Growth Opportunities

Continuing education support

Job summary

Mercy Clinic Urology at Southfork is seeking a Patient Service Representative to ensure smooth clinic operations, assist with patient registrations, scheduling, and front-desk tasks. You will greet patients, manage check-in/check-out, and support staff with Epic charting and billing processes.

The role requires strong communication, confidentiality, and attention to detail in a fast-paced environment. A Monday–Friday schedule with full-time hours is provided, along with comprehensive benefits.

Qualifications

• Knowledge of medical terminology, insurance, and billing processes.
• Clear and professional verbal and written communication skills.
• Basic computer skills, including accurate data entry.
• Strong customer service skills with a patient-focused approach.

Responsibilities

• Greet and register patients; verify identity and manage check-in/check-out.
• Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling.
• Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates.
• Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow.
• Maintain accurate registration, EHRs, and assigned work queues.
• Handle patient concerns professionally and elevate as needed.
• Manage daily cash drawer, accounts receivable tasks, and payment plans.
• Support EPIC updates, departmental initiatives, and clinic communications.
• Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies.

Skills

Medical terminology

Customer service

Data entry

Phone etiquette

Communication

Privacy/compliance

Education

High school diploma or equivalent

Tools

EPIC

Job description

Find your calling at Mercy!

The Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.

Position Details

Patient Service Representative – Mercy Clinic Southfork Urology

Location

12700 Southfork Rd. Saint Louis, MO 63128

Schedule

Full-Time | Monday-Friday, 8:00 AM - 4:30 PM (40 hours/week)

Qualifications

• Education: High school diploma or equivalent.


• Experience: Customer service experience preferred

Responsibilities

• Greet and register patients; verify identity and manage check-in/check-out


• Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling


• Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates


• Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow


• Maintain accurate registration, EHRs, and assigned work queues


• Handle patient concerns professionally and elevate as needed


• Manage daily cash drawer, accounts receivable tasks, and payment plans


• Support EPIC updates, departmental initiatives, and clinic communications


• Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies


• Perform other duties as assigned

Skills, Knowledge And Abilities

• Knowledge of medical terminology, insurance, and billing processes


• Clear and professional verbal and written communication skills


• Basic computer skills, including accurate data entry


• Strong customer service skills with a patient-focused approach


• High attention to detail and accuracy


• Ability to maintain confidentiality and comply with privacy policies


• Adaptable, professional, and able to work well under pressure


• Effective problem-solving and issue resolution skills

Benefits Start Day One!

• Comprehensive Health Coverage


• Medical, dental, and vision through United Healthcare


• Generous Paid Time Off


• Up to 34 days annually, including vacation, holidays, personal time, and short-term illness


• Paid Parental Leave


• Supporting you and your growing family


• 401(k) with Employer Match


• Invest in your future with confidence


• Tuition Reimbursement


• Up to $2,000 annually for continuing education after 12 months


• Dependent Care FSA Contribution


• $100 per month for eligible participants


• Paid Volunteer Time


• Give back to your community while on the clock


• Free Parking


• Convenience that saves you time and money


• Career Growth Opportunities


• Advance your skills and grow your career within Mercy

Make a Difference Every Day

Bring your skills to Mercy Clinic Urology at Southfork and join a team committed to providing compassionate, high-quality care. If you're looking for a specialty clinic where you can build your skills, connect with patients, and enjoy a consistent weekday schedule, we'd love to hear from you!

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.