Patient Service Specialist - Front Desk & Billing

MHM Support Services; United States; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Tuition Reimbursement up to $2,000 for

Health/Dental/Vision available after 1

Annual Dep Care FSA contribution $100

Paid parental leave

401k with employer match

Paid PTO for volunteering

Competitive salary

Future career growth

Job summary

Mercy Clinic Gastroenterology is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will greet, register, verify identity, schedule, and manage check-in/check-out while maintaining a positive patient experience.

Responsibilities include answering phones, performing clerical tasks in EPIC, handling scheduling, estimates, and coordination with staff to ensure smooth clinic flow.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Customer service experience preferred.
• Knowledge of medical terminology, insurance, and billing processes.
• Clear and professional verbal and written communication skills.
• Basic computer skills, including accurate data entry.

Responsibilities

• Greet and register patients; verify identity and manage check‑in/check‑out.
• Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling.
• Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates.
• Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow.
• Maintain accurate registration, EHRs, and assigned work queues.
• Handle patient concerns professionally and elevate as needed.
• Manage daily cash drawer, accounts receivable tasks, and payment plans.
• Support EPIC updates, departmental initiatives, and clinic communications.
• Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies.
• Perform other duties as assigned.

Skills

Medical terminology

Insurance & billing knowledge

Communication skills

Data entry / basic computer skills

Customer service focus

Attention to detail

Confidentiality & privacy

Adaptability under pressure

Problem-solving skills

Education

High school diploma or equivalent

Tools

Epic EMR

Job description

Mercy Clinic Gastroenterology is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will greet, register, verify identity, schedule, and manage check-in/check-out while maintaining a positive patient experience.

Responsibilities include answering phones, performing clerical tasks in EPIC, handling scheduling, estimates, and coordination with staff to ensure smooth clinic flow.