Patient Service Pro: Clinic Front Desk & Care Concierge

Mercy; Concord (MO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Tuition Reimbursement up to $2,000 for

Health/Dental/Vision after day one

401k with employer match

Paid PTO for volunteering

Paid parental leave

Competitive salary

Job summary

Mercy Clinic Gastroenterology is hiring a Patient Service Representative to greet and register patients, manage check-in/check-out, handle phones, and perform Epic charting and clerical tasks. The role supports scheduling, billing processes, and ensuring smooth clinic flow in a busy gastroenterology clinic.

The position emphasizes accuracy, confidentiality, and strong customer service within a fast-paced team environment. Weekend coverage is not required, and training will be provided.

Qualifications

• High school diploma or equivalent is required.
• Customer service experience is preferred.
• Knowledge of medical terminology, insurance, and billing processes.

Responsibilities

• Greet and register patients; verify identity and manage checkin/checkout.
• Answer phones and perform clerical tasks including Epic charting, scanning, faxing, and document handling.
• Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates.
• Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow.
• Maintain accurate registration, EHRs, and assigned work queues.
• Handle patient concerns professionally.
• Manage daily cash drawer, accounts receivable tasks, and payment plans.
• Support EPIC updates, departmental initiatives, and clinic communications.
• Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies.
• Perform other duties as assigned

Skills

Medical terminology

Customer service

Data entry

Communication skills

Attention to detail

Confidentiality

Adaptability

Problem solving

Education

High school diploma or equivalent

Tools

Epic EHR

Job description

Mercy Clinic Gastroenterology is hiring a Patient Service Representative to greet and register patients, manage check-in/check-out, handle phones, and perform Epic charting and clerical tasks. The role supports scheduling, billing processes, and ensuring smooth clinic flow in a busy gastroenterology clinic.

The position emphasizes accuracy, confidentiality, and strong customer service within a fast-paced team environment. Weekend coverage is not required, and training will be provided.