Patient Experience & Scheduling Specialist

MHM Support Services; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy Clinic Southfork Urology in Saint Louis, MO is seeking a Patient Service Representative to greet and register patients, verify identity and manage check-in/check-out for a full-time schedule Monday–Friday, 8:00 AM–4:30 PM.

This role supports EPIC charting, scheduling, billing tasks, and clinic communications, maintaining accurate registrations and patient privacy. Mercy offers strong benefits and opportunities for growth within a caring team.

Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred.
• Knowledge of EPIC or similar EHR systems is a plus.

Responsibilities

• Greet and register patients; verify identity and manage check-in/check-out.
• Answer phones and perform clerical tasks including EPIC charting, scanning, faxing, and document handling.
• Schedule appointments, procedures, and testing; provide timely estimates and Good Faith Estimates.
• Monitor provider schedules, communicate delays, and coordinate with staff to ensure efficient clinic flow.
• Maintain accurate registrations, EHRs, and assigned work queues.
• Handle patient concerns professionally and escalate as needed.
• Manage daily cash drawer, accounts receivable tasks, and payment plans.
• Support EPIC updates, departmental initiatives, and clinic communications.
• Maintain a safe, clean reception area and adhere to safety, privacy, and infection control policies.
• Perform other duties as assigned.

Skills

Customer service

Medical terminology

Insurance understanding

Data entry

Education

High school diploma or equivalent

Job description

Mercy Clinic Southfork Urology in Saint Louis, MO is seeking a Patient Service Representative to greet and register patients, verify identity and manage check-in/check-out for a full-time schedule Monday–Friday, 8:00 AM–4:30 PM.

This role supports EPIC charting, scheduling, billing tasks, and clinic communications, maintaining accurate registrations and patient privacy. Mercy offers strong benefits and opportunities for growth within a caring team.