Urgent Care Site Operations Lead

UCLA Health and David Geffen School of Medicine; Springfield (OH); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive pay

Health benefits

Paid time off

Career development

Job summary

Mercy Health – Youngstown, OH, seeks a Site Supervisor to oversee urgent care operations, manage staffing, training, supplies, and workflows while upholding safety and high-quality patient care. The role includes billing processes, front desk duties, and cross-functional responsibilities as needed.

Ideal candidates will have healthcare experience and supervisory background, with commitment to exceptional customer service and staff development.

Qualifications

• Strong communication in speaking and writing
• Experience working in healthcare settings
• Leadership or supervisory experience preferred

Responsibilities

• Monitors clinic activity and patient flow to ensure efficient patient care.
• Promotes positive culture and teamwork.
• Ensures safe, clean examination rooms and equipment.
• Manages staffing, training, and scheduling across the clinic.
• Participates in interviews for front desk and clinical staff.
• Ensures policy adherence and regulatory compliance.
• Assists in problem solving and operational strategy implementation.

Skills

Communication skills

Attention to detail

Critical thinking

Problem solving

Education

High School Diploma or GED

Tools

EPIC

Docutap

Experity

Job description

Mercy Health – Youngstown, OH, seeks a Site Supervisor to oversee urgent care operations, manage staffing, training, supplies, and workflows while upholding safety and high-quality patient care. The role includes billing processes, front desk duties, and cross-functional responsibilities as needed.

Ideal candidates will have healthcare experience and supervisory background, with commitment to exceptional customer service and staff development.