Urgent Care Clinic Operations Lead

Mercy Health; Fairfield (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Medical/dental/vision coverage

Paid time off

Tuition assistance

Job summary

Mercy Health is seeking a Site Supervisor for an urgent care clinic in Ohio. You will manage staffing, training, workflow, billing processes, and patient service, while maintaining a safe, positive work environment.

You may travel to other urgent care facilities or adjust hours to meet patient care needs. You will participate in interviews and help optimize staffing and operations under leadership guidance.

Qualifications

• High School Diploma or GED required.
• BLS Basic Life Support within 90 days of hire.
• 2 years in a healthcare setting is required.
• 1 year in a supervisory/leadership role is required.
• Experience with Electronic Health Records (EPIC/Docutap/Experity) preferred.

Responsibilities

• Monitor clinic activity and patient flow for efficient care.
• Promote positive culture and teamwork.
• Lead staffing, training, and scheduling across clinic functions.
• Assist in interviews for front desk and clinical staff.
• Ensure regulatory compliance and safety across operations.

Skills

Communication skills

Attention to detail

Critical thinking

Problem solving

Independent work

Conflict resolution

Basic computing

Billing knowledge

Active listening

Education

High School Diploma or GED

BLS Certification

Tools

EPIC

Docutap

Experity

Job description

Mercy Health is seeking a Site Supervisor for an urgent care clinic in Ohio. You will manage staffing, training, workflow, billing processes, and patient service, while maintaining a safe, positive work environment.

You may travel to other urgent care facilities or adjust hours to meet patient care needs. You will participate in interviews and help optimize staffing and operations under leadership guidance.