Urgent Care Practice Leader: Patient Experience & Ops

University Hospitals Urgent Care by WellStreet; Parma, Cleveland (OH, OH); On-site; USD 65,000 - 85,000; Full time

Job summary

University Hospitals Urgent Care by WellStreet is seeking a Practice Manager to lead clinical and administrative teams in a fast-paced urgent care setting in Parma, OH. The role focuses on patient experience, regulatory compliance, and operational excellence, with emphasis on budget management and staff development.

Ideal candidates bring 3+ years of healthcare leadership, occupational health exposure preferred, and a background in healthcare marketing.

Qualifications

• Have at least 3 years of leadership experience.
• Experience in urgent care and occupational medicine preferred.
• 1 year of marketing experience in healthcare preferred.
• Working knowledge of healthcare business office, insurance operations, ICD-9 and CPT preferred, but not required.
• High School diploma or equivalent.

Responsibilities

• Lead urgent care/occupational medicine center’s clinical and administrative teams to deliver consistent patient care excellence and operational effectiveness.
• Exercise fiscal and operational practices to meet or exceed annual budget and KPIs.
• Develop and communicate annual center vision and goals.
• Collaborate with area clinical operations director to ensure standards, regulatory compliance, and workflows.
• Develop and manage monthly work schedules for administrative and clinical reports.
• Conduct annual performance evaluations and coaching.
• Hire, manage and retain staffing to meet patient care needs.
• Ensure adequate medical supplies and equipment inventory.
• Support marketing and public relations to develop center-level strategies.

Skills

Healthcare leadership

Occupational Health experience

Regulatory compliance

Budgeting & P&L oversight

Inventory management

Team development & coaching

Customer service focus

Critical thinking

Multi-provider team leadership

Education

High School diploma or equivalent

Job description

University Hospitals Urgent Care by WellStreet is seeking a Practice Manager to lead clinical and administrative teams in a fast-paced urgent care setting in Parma, OH. The role focuses on patient experience, regulatory compliance, and operational excellence, with emphasis on budget management and staff development.

Ideal candidates bring 3+ years of healthcare leadership, occupational health exposure preferred, and a background in healthcare marketing.