Urgent Care Practice Leader

University Hospitals Urgent Care; Cleveland (OH); On-site; USD 70,000 - 95,000; Full time

Job summary

University Hospitals Urgent Care by Wellstreet is seeking a talented Practice Manager to lead both clinical and administrative teams in a fast-paced urgent care/occupational medicine setting. The role focuses on delivering excellent patient care, high service standards, and strong operational performance.

The position requires 3+ years of leadership experience, with preference for urgent care and occupational medicine exposure; marketing experience in healthcare is a plus.

Qualifications

• Have at least 3 years of leadership experience.
• Experience in urgent care and occupational medicine preferred.
• 1 year of marketing experience, in healthcare preferred.
• Working knowledge of healthcare business office, insurance operations, ICD-9 and CPT preferred.
• High School diploma or equivalent.

Responsibilities

• Lead clinical and administrative teams to deliver exceptional patient care and service.
• Meet or exceed annual budget and KPIs through fiscal and operational practices.
• Develop and communicate annual center vision and goals.
• Collaborate with clinical operations director to ensure standards and regulatory compliance.
• Manage monthly administrative and clinical staff schedules and responsibilities.
• Conduct annual performance evaluations and coaching for direct reports.
• Hire and retain appropriate staffing levels to meet patient needs.
• Ensure adequate medical supplies and equipment are in inventory.
• Partner with marketing/public relations to develop center marketing strategies.
• Support WellStreet vision and mission through leadership and collaboration.
• Perform additional responsibilities as assigned.

Skills

Healthcare leadership

Regulatory compliance

Budgeting & P&L oversight

Team development

Customer service focus

Problem-solving

Multi-provider coordination

Education

High School diploma or equivalent

Job description

University Hospitals Urgent Care by Wellstreet is seeking a talented Practice Manager to lead both clinical and administrative teams in a fast-paced urgent care/occupational medicine setting. The role focuses on delivering excellent patient care, high service standards, and strong operational performance.

The position requires 3+ years of leadership experience, with preference for urgent care and occupational medicine exposure; marketing experience in healthcare is a plus.