Urgent Care Practice Leader: Patient Experience & Ops

Four Winds Health; Parma, Cleveland (OH, OH); On-site; USD 68,000 - 90,000; Full time

Job summary

University Hospitals Urgent Care by Wellstreet is seeking a Practice Manager to lead clinical and administrative teams in a fast-paced urgent care/occupational medicine setting. You will drive patient care excellence, service quality and operational efficiency, while managing budgets and inventory to meet KPIs.

The role requires strong leadership, regulatory knowledge, and a focus on coaching staff toward performance and patient satisfaction in a multi-provider environment.

Qualifications

• 5+ years healthcare leadership experience.
• Urgent care and occupational medicine experience preferred.
• Strong knowledge of regulatory compliance.
• Budgeting, inventory and P&L oversight.
• Proven success in team development and coaching.
• Exceptional customer service and patient experience focus.
• Strong critical thinking and problem-solving skills.
• Ability to lead teams in a fast-paced, multi-provider healthcare environment.

Responsibilities

• Lead urgent care/occupational medicine center’s clinical and administrative teams to deliver patient care excellence and operational effectiveness.
• Exercise fiscal and operational practices to meet or exceed annual budget and KPIs.
• Develop and communicate annual center vision and goals.
• Collaborate with area clinical operations director to ensure standards, compliance, and workflows support the mission.
• Develop and manage monthly work schedules for admin and clinical reports; ensure policy compliance.
• Conduct annual performance evaluations and coaching.
• Hire, manage, and retain staffing levels to meet patient care needs.
• Administer progressive disciplinary actions per HR policies.
• Assure adequate medical supplies and equipment are in inventory.
• Collaborate with marketing/PR to develop center-level marketing strategies.
• Support the WellStreet mission through leadership, innovation, collaboration and core values.

Skills

Healthcare leadership

Regulatory compliance

Budgeting & P&L

Inventory management

Team development

Customer service focus

Critical thinking

Multi-provider leadership

Education

High School diploma or equivalent

Marketing experience in healthcare

Experience in urgent care/occupational medicine

Job description

University Hospitals Urgent Care by Wellstreet is seeking a Practice Manager to lead clinical and administrative teams in a fast-paced urgent care/occupational medicine setting. You will drive patient care excellence, service quality and operational efficiency, while managing budgets and inventory to meet KPIs.

The role requires strong leadership, regulatory knowledge, and a focus on coaching staff toward performance and patient satisfaction in a multi-provider environment.