Urgent Care Practice Leader: Patient Experience & Ops

WellStreet Urgent Care; Cleveland (OH); On-site; USD 70,000 - 100,000; Full time

Job summary

University Hospitals Urgent Care by Wellstreet seeks a Practice Manager to lead clinical and administrative teams in a fast-paced urgent care setting. You will ensure exceptional patient care, strong customer service, and operational effectiveness.

You will oversee budgeting, staffing, and regulatory compliance while promoting Wellstreet core values. Ideal candidates have 5+ years of healthcare leadership, occupational health exposure, and a coaching mindset.

Qualifications

• 5+ years of leadership experience in healthcare.
• Experience in urgent care and occupational medicine preferred.
• 1 year of marketing experience in healthcare preferred.
• Working knowledge of healthcare business office, insurance operations, ICD-9 and CPT preferred, but not required.
• High School diploma or equivalent.

Responsibilities

• Lead urgent care and occupational medicine teams to deliver patient care excellence and strong customer service.
• Exercise fiscal and operational practices to meet annual budget and KPIs.
• Develop and communicate annual center vision and goals.
• Collaborate with area clinical operations director to ensure standards and regulatory compliance.
• Develop and manage monthly work schedules for administrative and clinical staff.
• Conduct annual performance evaluations and coaching for direct reports.
• Hire and retain staffing levels to meet patient care needs.
• Ensure inventory of medical supplies and equipment meets patient care needs.
• Partner with marketing/PR to develop center marketing strategies.
• Support the Wellstreet mission through leadership and collaboration.

Skills

Healthcare leadership

Team development

Customer service

Problem solving

Regulatory knowledge

Education

High School diploma or equivalent

Job description

University Hospitals Urgent Care by Wellstreet seeks a Practice Manager to lead clinical and administrative teams in a fast-paced urgent care setting. You will ensure exceptional patient care, strong customer service, and operational effectiveness.

You will oversee budgeting, staffing, and regulatory compliance while promoting Wellstreet core values. Ideal candidates have 5+ years of healthcare leadership, occupational health exposure, and a coaching mindset.