Urgent Care Practice Manager: Lead Team & Patient Experience

University Hospitals Urgent Care; Parma (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

University Hospitals Urgent Care by Wellstreet is seeking a Practice Manager to lead our urgent care and occupational medicine operations, delivering outstanding patient care, safety, and service excellence.

Ideal candidates bring 5+ years of healthcare leadership, strong regulatory knowledge, budgeting and P&L oversight, inventory control, team development, and a proven ability to coach staff in a fast-paced, multi-provider environment.

Qualifications

• 5+ years of leadership experience in healthcare.

Responsibilities

• Lead urgent care/occupational medicine center’s clinical and administrative teams to deliver consistent patient care excellence, exceptional customer service and operational effectiveness.
• Exercise fiscal and operational practices to meet or exceed annual budget and key performance indicators.
• Develop and communicate annual center vision and goals.
• Partner with area clinical operations director to ensure clinical standards, regulatory requirements, and operational workflows support the Wellstreet mission.
• Develop and manage monthly work schedules of administrative and clinical direct reports; ensure teams perform responsibilities per policies and regulatory requirements.
• Conduct timely annual performance evaluations and professional development coaching to direct reports.
• Hire, manage and retain appropriate staffing levels to meet patient care needs.
• Conduct progressive disciplinary action in line with HR policies.
• Assure adequate medical supplies and equipment are in inventory.
• Partner with marketing/public relations to develop center marketing strategies.
• Support the WellStreet vision and mission through leadership, innovation, collaboration and core values.
• Perform additional responsibilities as assigned.

Skills

Healthcare leadership

Occupational health

Regulatory compliance

Budgeting

Inventory management

P&L oversight

Team development

Customer service

Patient experience

Critical thinking

Staff coaching

Education

High School diploma or equivalent

Job description

University Hospitals Urgent Care by Wellstreet is seeking a Practice Manager to lead our urgent care and occupational medicine operations, delivering outstanding patient care, safety, and service excellence.

Ideal candidates bring 5+ years of healthcare leadership, strong regulatory knowledge, budgeting and P&L oversight, inventory control, team development, and a proven ability to coach staff in a fast-paced, multi-provider environment.