Practice Manager

University Hospitals Urgent Care; Cleveland (OH); On-site; USD 70,000 - 95,000; Full time

Job summary

University Hospitals Urgent Care by Wellstreet is seeking a talented Practice Manager to lead both clinical and administrative teams in a fast-paced urgent care/occupational medicine setting. The role focuses on delivering excellent patient care, high service standards, and strong operational performance.

The position requires 3+ years of leadership experience, with preference for urgent care and occupational medicine exposure; marketing experience in healthcare is a plus.

Qualifications

• Have at least 3 years of leadership experience.
• Experience in urgent care and occupational medicine preferred.
• 1 year of marketing experience, in healthcare preferred.
• Working knowledge of healthcare business office, insurance operations, ICD-9 and CPT preferred.
• High School diploma or equivalent.

Responsibilities

• Lead clinical and administrative teams to deliver exceptional patient care and service.
• Meet or exceed annual budget and KPIs through fiscal and operational practices.
• Develop and communicate annual center vision and goals.
• Collaborate with clinical operations director to ensure standards and regulatory compliance.
• Manage monthly administrative and clinical staff schedules and responsibilities.
• Conduct annual performance evaluations and coaching for direct reports.
• Hire and retain appropriate staffing levels to meet patient needs.
• Ensure adequate medical supplies and equipment are in inventory.
• Partner with marketing/public relations to develop center marketing strategies.
• Support WellStreet vision and mission through leadership and collaboration.
• Perform additional responsibilities as assigned.

Skills

Healthcare leadership

Regulatory compliance

Budgeting & P&L oversight

Team development

Customer service focus

Problem-solving

Multi-provider coordination

Education

High School diploma or equivalent

Job description

University Hospitals Urgent Care by Wellstreet is looking for a talented Practice Manager.

Ideally, candidates should possess:

• 5+ years of healthcare leadership experience
• Occupational Health experience (preferred but not required)
• Strong knowledge of regulatory compliance
• Experience with budgeting, inventory/supply management, and P&L oversight
• Proven success in team development and coaching
• Exceptional customer service and patient experience focus
• Strong critical thinking and problem-solving skills
• Ability to lead teams in a fast-paced, multi-provider healthcare environment

ROLE & RESPONSIBILTIES:

• Lead urgent care/occupational medicine center’s clinical and administrative teams to deliver consistent patient care excellence, exceptional customer service and operational effectiveness
  create and foster a working environment that fosters teammate engagement and aligns with the Wellstreet core values and pursues the mission
• Exercise fiscal and operational practices to meet or exceed annual budget and key performance indicators
• Develop and communicate annual center vision and goals
• Partner and collaborate with area clinical operations director to ensure clinical standards, regulatory requirements, and operational workflows supports the Wellstreet mission
• Develop and manage monthly work schedules of administrative and clinical direct reports
  ensure clinical and administrative teams perform assigned responsibilities in accordance with Wellstreet policies and regulatory requirements
• Conduct timely annual performance evaluations and professional development coaching to direct reports
• Hire, manage and retain appropriate clinical and administrative staffing levels to meet patient care needs
• Conduct progressive disciplinary action in accordance with Wellstreet human resources policies and procedures
• Assure appropriate levels of medical supplies and equipment are in inventory to meet patient care needs
• Partner and collaborate with the marketing and public relations department to develop center level marketing strategies
• Support the WellStreet vision and mission through active leadership, innovation, collaboration and living the core values
• Perform additional responsibilities as assigned

EDUCATIONAL REQUIREMENT & QUALIFICATIONS:

• Have at least 3 years of leadership experience
• Experience in urgent care and occupational medicine preferred
• 1 year of marketing experience, in healthcare preferred
• Working knowledge of healthcare business office, insurance operations, ICD-9 and CPT preferred, but not required
• High School diploma or equivalent

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