Urgent Care Patient Services Specialist

Northwest Healthcare; Tucson (AZ); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision, and life保险

Generous PTO and extended illness days

401(k) with company match

Career development & advancement

Licensure and certification reimburse

Student Loan Support

Rewards and recognition programs

Pet insurance / identity protection /

Descripción de la vacante

Northwest Healthcare is seeking a Patient Services Representative for our Urgent Care Center. You will be the first point of contact, handling patient registration, insurance verification, scheduling, and payments in a fast-paced clinical setting.

You will support daily operations, communicate with clinical staff, and ensure a positive patient experience. 12-hour shifts, some weekends/holidays, and HIPAA-compliant handling of patient information are required.

Formación

• 1-2 years of customer service, administrative, or healthcare front office experience.
• Prior experience in a clinic, urgent care, or physician office setting preferred.
• Authorized to work in the United States.

Responsabilidades

• Greets patients and visitors promptly and professionally.
• Registers patients by verifying demographic, insurance, and financial information.
• Collects copays and balances, posts payments, and provides receipts.
• Schedules follow-up appointments and coordinates referrals.
• Answers multi-line phones and responds to patient inquiries.
• Ensures forms and documents are completed and scanned in the EMR.
• Assists with insurance verification and authorizations as needed.
• Maintains front desk and waiting area cleanliness and organization.
• Communicates with clinical and non-clinical staff to support patient flow.
• Maintains patient confidentiality per HIPAA and OSHA requirements.
• Willing to travel to other Urgent Care locations as needed.

Conocimientos

Customer service

Interpersonal skills

Data collection

EMR systems

Scheduling tools

Office software

Verbal & written communication

Herramientas

EMR systems

Scheduling tools

Office software

Descripción del empleo

Northwest Healthcare is seeking a Patient Services Representative for our Urgent Care Center. You will be the first point of contact, handling patient registration, insurance verification, scheduling, and payments in a fast-paced clinical setting.

You will support daily operations, communicate with clinical staff, and ensure a positive patient experience. 12-hour shifts, some weekends/holidays, and HIPAA-compliant handling of patient information are required.