Urgent Care Patient Services Specialist

Summit Health Management; Clifton (NJ); On-site; USD 50,431,000 - 61,033,000; Full time

Job summary

Summit Health Management is seeking a Patient Service Representative for Urgent Care in Clifton, NJ. The role focuses on greeting patients, registering at arrival, scheduling, and handling payments with accuracy while maintaining HIPAA-compliant practices.

You'll coordinate with clinical staff, manage call flow, verify insurance, and assist with referrals and pre-authorizations as needed. Strong customer service and bilingual abilities are a plus in this busy setting.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Previous PSR or medical office experience is desirable.
• Must have strong English communication and customer-service skills.
• Experience with EHR and practice management systems preferred.

Responsibilities

• Greet visitors and patients with a friendly, professional manner.
• Manage patient flow and registration; assist with scheduling.
• Answer phones, direct calls, and relay messages accurately.
• Process payments and issue receipts; reconcile daily payments.
• Verify insurance information and update patient records.
• Schedule tests and appointments per department guidelines.
• Coordinate with clinical staff for timely pre-authorizations.
• Perform general clerical duties and support multiple locations.

Skills

Customer service

Multi-tasking

Phone etiquette

Data entry

Billing & payments

Education

High School Diploma or GED

Associate Degree preferred

Tools

EHR

Practice Management System

Windows-based PC

Job description

Summit Health Management is seeking a Patient Service Representative for Urgent Care in Clifton, NJ. The role focuses on greeting patients, registering at arrival, scheduling, and handling payments with accuracy while maintaining HIPAA-compliant practices.

You'll coordinate with clinical staff, manage call flow, verify insurance, and assist with referrals and pre-authorizations as needed. Strong customer service and bilingual abilities are a plus in this busy setting.