Patient Care Concierge - Family & Internal Medicine

Summit Health Management; Clifton (NJ); Hybrid; USD 25,000 - 30,000; Full time

Job summary

Summit Health Management is seeking a detail-oriented front desk/registration specialist for our NJ Clifton location. You will greet patients, manage appointments, verify insurance, collect payments, and support billing processes. Strong communication and computer skills are essential in this role.

The position requires high school completion and familiarity with medical office workflows. PSR experience and familiarity with EHR/PM systems are a plus.

Qualifications

• High School Diploma or GED required.
• Associate Degree preferred.
• PSR experience preferred.
• Knowledge of medical office terminology preferred.
• Basic proficiency in computer use required.
• Experience with EHR and Practice Management Systems preferred.

Responsibilities

• Greet visitors, patients and families in a friendly, professional manner and direct them appropriately.
• Maintain efficient patient flow through the registration process and provide excellent customer service.
• Answer phones promptly, direct calls, take messages, and display professional etiquette.
• Inform patients of delays and assist with comfort while waiting.
• Process self-pay and collect payments, reconciling daily totals and deposits.
• Scan insurance cards, verify coverage, and update patient demographics and HIPAA forms.
• Schedule and confirm appointments per guidelines; review eligibility and phone reports.
• Enter orders for tests/procedures and obtain pre-authorization when needed.
• Coordinate with clinical staff to ensure timely referrals and documentation.

Skills

Customer service

English communication

Multitasking

Organizational skills

Education

High School Diploma or GED

Associate Degree preferred

Tools

EHR

Practice Management System

Job description

Summit Health Management is seeking a detail-oriented front desk/registration specialist for our NJ Clifton location. You will greet patients, manage appointments, verify insurance, collect payments, and support billing processes. Strong communication and computer skills are essential in this role.

The position requires high school completion and familiarity with medical office workflows. PSR experience and familiarity with EHR/PM systems are a plus.